Retail Store Manager

**Are you looking to join one of** **Canada's Greatest Places to Work** **and be a part of making it even better?**

Mister Safety Shoes is a growing specialty retailer in the field of safety footwear and work clothing. We are looking for a **Retail Store Manager** to join the management team of our **Brantford **location.

As a Retail Store Manager at Mister Safety Shoes, you are a partner to the business. You will have the opportunity to collaborate with numerous departments on a regular basis to gain experience and share feedback. You will also oversee multiple areas including retail operations, employee, and customer experiences. You will play an integral role in growing the business by proactively seeking opportunities to enhance company strategies and by consistently delivering an expectational experience. You an entrusted to create an environment that fosters continuous development and yields high performance within your team.

**What we offer**

As part of our team, you'll enjoy the following perks:

- Competitive Wage: We offer a competitive wage to ensure you are rewarded for your contributions
- Bonuses: Your productivity is crucial to our success, so we provide bonus opportunities tied to productivity, offering you the chance to earn more as you excel in your role.
- Comprehensive Benefits: We offer fully paid benefits after 90 days of employment with us, this includes access to **Health Benefits and Employee Assistance Program**.**:

- Work Life Balance: You can expect your schedule to be posted two weeks in advance to help you plan and enjoy your personal time. Did we mention that we are also **closed on all statutory holidays** - including Boxing Day That’s not all, as a full-time member of the team, you also enjoy 3 weeks of paid vacation.
- Internal Development Opportunities: We provide** opportunities for professional growth and developmen**t within the organization.

**Duties and Responsibilities**
- Ensure outstanding customer service through leading by example and following company service standards.
- Address customer concerns and escalations promptly and professionally.
- Provide effective leadership, mentorship, and guidance to store team.
- Create a positive and motivating work environment, fostering teamwork and a customer-focused culture.
- Recruit, train, and develop team members to enhance their skills and achieve performance goals.
- Conduct regular performance reviews and provide constructive feedback to improve team performance.
- Manage inventory levels, stock replenishment, and merchandising to optimize product availability and presentation.
- Manage store cleanliness, safety, and compliance with health and safety regulations.
- Maintain accurate records, including sales reports, staff schedules, customer reports, and team member records.
- Ensure compliance with company policies, procedures, and standards.

**Qualifications**
- High school diploma or equivalent is required. Post-secondary education in hospitality, business, or other related education would be considered an asset.
- Proven experience as a Retail Store Manager or similar role, demonstrating strong problem-solving and leadership skills would be an asset.
- Flexibility to work shifts within retail hours of operation.
- Ability to carry objects weighing up to 50 pounds with assistance.
- Capability to climb ladders safely to access elevated areas when required for job tasks.
- Flexibility to stand for extended periods, bend and move comfortably to perform job tasks.
- Proficient computer skills to efficiently handle tasks and navigate digital tools such as computers, POS systems, and scanners.
- Working knowledge of MS Word & Excel
- Excellent communication, interpersonal, and customer service skills, ensuring positive interactions with both staff and customers.
- Analytical mindset with the ability to analyze sales and performance data and implement strategies to improve performance.
- Ability to build and sustain collaborative relationships while motivating teams to achieve their goals.
- Demonstrated ability to work well under pressure, handle multiple tasks, and perform duties with a sense of urgency.

**Mister Safety Shoes has been certified as a** Great Place to Work® **and is proud to be a** **2021 Best Workplaces** in Canada in Retail and Hospitality &** 2021 Best Workplaces **in Ontario