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Leadership Development Manager
2 weeks ago
**Location**:This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.
**Welcome to Specsavers** - where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace in Canada and 16th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.
Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.
In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with nearly 200 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.
If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.
**What You’ll Do**
The **Leadership Development Manager**_(internally called ‘Partnership Development Manager’)_**plays a key role in supporting the Head of Partner Development to enable a structured leadership development framework that guides both new and existing Store Partners — the independent business owners who run Specsavers locations — as they join and grow within the Canadian Specsavers network.
This framework is designed to drive each Partner’s success and growth in their store. It also ensures that the induction process strengthens their alignment with Specsavers’ brand objectives — especially our unique approach to People and Customers in the Canadian optical industry.
The role places a strong emphasis on fostering regular engagement through meaningful leadership and training interventions — both between Store Partners and Specsavers and among Partners themselves. This helps cultivate a shared sense of purpose and momentum toward the common goal of delivering an industry-leading customer experience. It also contributes to building work environments that attract top talent and reinforce Specsavers as an employer of choice.
Key Responsibilities
- Oversee the delivery of Partner Development (PD) activities across all Canadian provinces, ensuring alignment with business objectives and regional needs.
- Manage and drive Partner participation in PD activities throughout the year
- Collaborate with Instructional Designers to support the creation, design, and implementation of impactful Partner Development webinars, face to face workshops, and online modules.
- Lead and manage the New Partner Onboarding experience for all new Partners joining Specsavers Canada, ensuring a smooth and effective integration into New Store ownership.
- Cultivate and coordinate a “Pay-it-Forward” culture through Partner Development activities and engagement events, fostering collaboration and shared success.
- Build and maintain close relationships with Partner Development Managers across other markets in ANZ, UK and Northern Europe. Ensure the sharing of best practice, development materials and initiatives to ensure the Partners in Canada are exposed to as wide a development and engagement plans as possible
**New Partner Onboarding and Induction**:
- Collaborate with the RST and the Partner Recruitment Team to ensure a smooth transition and handoff from recruitment to the business, helping Partners integrate into their new store environment.
- Lead the delivery of the New Partner Development Program within province, coordinating with RRMs and CSCs to drive engagement among new Partners.
- Provide feedback to the Retail Support Team regarding Partner engagement with program content, and sign off on completed learning modules.
- Support the Head of Partner Development in the ongoing review and evaluation of the Partner Onboarding and Induction Journey, ensuring it remains relevant, effective, and up to date.
- Develop and implement tools, resources, and materials to support new Partners throughout their Onboarding and Induction period, ensuring a seamless experience.
- Take full ownership of the New Partner Induction framework, ensuring all deliverables are met and actions are carried out by the responsible departments on schedule.
- Continuously enhance and expand the development tools, opportunities, and resources available to new Partners prior to their store opening.
- Facilitate positive connections and hands-on learning experiences between new Partners and their stores through buddy relationships and experienced Partner mentoring, fostering activity.
- Actively encourage and support established Partners in developing mentoring relationships with new Partners, enhancing their integration into the business and contributing to their success.
**What We’re Looking Fo
