Ilsc National Student Services Manager, Canada

**Role**:National Student Services Manager, Canada
**Reporting to**: National Director, Student Services, Canada
**Place of Employment**: ILSC and Greystone College Campuses - Vancouver, Toronto, and Montreal (Remote and On-site)

**Description**
The National Student Services Manager, Canada is a senior leadership role responsible for overseeing
student services operations across all ILSC and Greystone College campuses in Vancouver, Toronto, and Montreal. This role ensures exceptional student support, operational excellence, compliance with all provincial and federal regulatory bodies, outstanding school facilities management and a unified student experience nationally.

This individual will lead, develop, and support a cross-functional and remote team of Student Services Managers and Advisors. The role involves strategic planning, team mentorship, compliance oversight, and continuous improvement of services and facilities that contribute to student satisfaction, retention, and overall success.

**Salary**: $75,000 - $85,000 - dependent on experience

**Key Responsibilities**

**Leadership & Strategy**
- Lead and support the national Student Services team across all campuses, setting performance standards and fostering professional development.
- Ensure a cohesive, consistent, and student-focused experience across all ILSC and Greystone College locations in Canada.
- Implement national strategies to improve student experience, retention, and overall satisfaction

based on data (e.g., NPS, surveys).
- Promote innovation and continuous improvement in service delivery and processes.
- Report on key student services KPIs to the National Director, Student Services.
- Lead the implementation and optimization of technology, systems, and tools that enhance student services delivery, team collaboration, and data reporting across campuses.

**Team Management**
- Mentor and manage direct reports in Vancouver, Toronto, and Montreal; lead regular meetings and one-on-one check-ins.
- Build and support high-functioning remote and hybrid teams.
- Facilitate cross-campus collaboration and knowledge sharing.
- Create and deliver training programs for staff development.

**Compliance & Administration**
- Ensure campus compliance with all provincial and federal regulatory bodies including PTIRU, EQA, Ministère de l'Enseignement supérieur, Ministry of Colleges and Universities, and Languages Canada.
- Ensure compliance with IRCC regulations
- Oversee and standardize administrative processes including enrolment documentation, study and work permits, transcripts, and graduation procedures.
- Ensure proper maintenance of facilities, student safety, and emergency readiness in collaboration with joint occupational health and safety committees.
- Collaborate with Finance, Registration, Academics, and Operations teams nationally.

**Student Support & Advising**
- Oversee national advising practices ensuring students receive accurate guidance on academic and

career pathways.
- Resolve complex student issues, complaints, or escalations in collaboration with campus staff and sales teams.
- Lead initiatives that drive extensions, upsells, and program conversions.
- Stay current on Canadian immigration policies and regulations affecting international students, including study and work permits, and ensure that staff are informed and advising students in compliance with the latest requirements.

**Campus Experience & Engagement**
- Drive national student experience initiatives including events, orientation, activities, and social media.
- Align student engagement strategies with the ILSC and Greystone College mission and values.
- Monitor trends and gather feedback to inform continuous improvement.
- Oversee the management of school facilities at each campus, ensuring they are welcoming, safe, and aligned with brand standards—this includes coordinating maintenance, managing vendors, and supporting space planning for student and staff needs.

**Essential Qualifications and Attributes**
- Bilingual in English and French (verbal and written).
- Proven leadership experience in a multi-campus and remote team setting.
- Strong interpersonal, communication, and team-building skills.
- Demonstrated ability to work collaboratively and strategically across departments.
- Organized, detail-oriented, and able to manage competing priorities effectively.
- Proactive, empathetic, and student-focused approach.

**Education and Experience Required**
- Post-secondary education required; graduate-level studies or management training an asset.
- Minimum 5 years’ experience in student services or academic administration, preferably in international education.
- 3+ years’ experience in a leadership role managing teams across multiple locations.
- Strong understanding of Canadian education regulations and international student services.

**About ELS, ILSC & Greystone College**

A world leader in language education & vocational training, ILSC Education Group, whic