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Service Desk Technician

3 weeks ago

Halton, Canada Halton Region Full time

**Service Desk Technician**: At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process. Halton Region’s goal is to become a Digital First organization that is committed to delivering high-quality services in the digital age. Our Digital Mission is to offer 125 of our most used customer-facing services and the top 50 internal processes and staff experiences as complete digital services by 2025. Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to build a strong Digital Culture. The Region aims to invest in education, and training, celebrate and showcase successes and build a community of practice that will share knowledge and tap into individual skills. There is no better time to join Halton Region as we transform our conventions and practices to better serve our community and employees. **Posting ID**: 3487 **Department**:Digital & Information Services **Division**: Digital Workplace & Technology **Pay Range**:$69,008 - $92,023 **Job Type**: Contract < 1 Year **Contract Duration**: 12 months **Hours of Work**: 35 hours per week **Work Location**:Halton Regional Centre - 1151 Bronte Road, Oakville, Ontario **Employee Group**: OCT **Posting Date**:October 30, 2024 **Application Deadline**:November 6, 2024 **Job Summary**: Reporting to the Supervisor - Service Desk, this position will be responsible for providing technical support to all clients across many regional facilities. **Duties & Responsibilities**: - Provides on-site, in-person technical support to all clients throughout the many Regional offices. - Works on-site/in-person daily to troubleshoot and repair computer hardware, printers and peripherals. - Supports all mobile hardware, iPad’s cell phone, software, and associated wireless infrastructure including Citrix and VPN. - Sets up, configures, installs software on and tests new and reallocated computers. - Performs hardware moves and roll-outs, ensuring that proper inventory control procedures are followed. - Maintains network accounts and Exchange accounts using Active Directory and Exchange. - Performs other duties as assigned. **Skills & Qualifications**: **Essential** - Community college diploma in Computer Science Technology. - Two (2) years previous service desk experience and five (5) years’ experience supporting various hardware and software in a networked environment. - In-depth knowledge of Windows 10 as well as M365 and Microsoft Office 2016 Suite. - Knowledge of Microsoft SCCM, Active Directory, and Microsoft Exchange. - Knowledge of Computer and mobile hardware devices and wireless technologies. **Preferred** - Call tracking systems such as HEAT. - Knowledge of ITIL best practices or ITIL certification. **Working/ Employment Conditions**: **Working Conditions** - Flexibility in working hours will be required. - Must be able to perform all the necessary physical tasks associated with the position. - Travel will be required; incumbent must provide their own transportation. **Employment Conditions** - The incumbent will be required to provide a copy of their driver’s license by their first day of employment. - In accordance with requirements in Ontario Regulation 191/11 - Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require. - Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting. Halton Region serves more than 624,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.