Collections Specialist

Operating from offices in Canada and the United States, and supporting projects in several other countries, we are North America’s fastest-growing end-to-end geosynthetics supplier, fabricator, and installer. As an expanding and progressive company, we pride ourselves on three core values —Trust. Quality. Value — staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, and leveraging creativity to secure Value. With a focus on our people, we continuously strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.

**Summary**

As a **Collections Specialist** at Titan Environmental, you’ll play a key role in ensuring smooth payment processes by building strong customer relationships and proactively managing overdue accounts. You’ll leverage your problem-solving skills to resolve disputes, monitor missed payments, and oversee credit memos and unapplied cash—all while maintaining a professional and customer-focused approach. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy collaborating with cross-functional teams, this is your opportunity to grow with a company that values efficiency, teamwork, and proactive financial management.

**Roles & Responsibilities**
- Build and maintain positive relationships with customers to facilitate smooth payment processes.
- Monitor and review missed promise-to-pay commitments and take appropriate follow-up actions.
- Investigate and resolve disputes and customer inquiries.
- Maintain detailed records of collection efforts and customer interactions.
- Recommend accounts for escalation or legal action when necessary.
- Other tasks as assigned.

**Qualifications**:
**Required**:

- High school diploma or equivalent.
- Previous experience in an Accounts Receivable role, specifically in handling collections of overdue invoices.
- Excellent interpersonal skills to build rapport and foster positive customer relationships.
- Ability to adapt to different customer personalities, preferences and situations while maintaining a professional and helpful demeanor.
- Capacity to understand customer needs, address concerns and resolve issues promptly and efficiently.
- Excellent time management and organization skills to work in a high-volume, fast-paced environment, with the ability to prioritize tasks, manage time effectively, and meet deadlines.
- Ability to work well in a team-based environment and collaborate with colleagues from various department.
- Willingness to travel for job-related purposes, as needed.

**Benefits Package**

We believe in fostering a work environment that supports the well-being and financial security of our employees. As part of our commitment to your success and satisfaction, we offer a comprehensive benefits package designed to enhance both your professional and personal life.
- Group Health Benefits:

- Our group health benefits package provides you and your eligible dependents with access to a wide range of medical, dental, and vision care services. We understand the importance of your health and are dedicated to supporting your well-being.
- Group RRSP with Employer Matching:

- Planning for your financial future is crucial, and we're here to help you build a secure retirement.
- Wellness Credits:

- To support your well-being, we provide wellness credits that you can use to invest in your physical and mental health to empower you on your wellness journey.
- Employee Share Ownership Plan (ESOP):

- As a valued member of our team, you have the opportunity to become a stakeholder in the company's success through our Employee Share Ownership Plan (ESOP).
- Profit Sharing Plan:

- Share in the success of our company through our profit-sharing plan, which provides you with a direct financial stake in the profitability and achievements of the organization.

**Other Information**:

- This is a full-time position (Monday to Friday, 8 am to 5 pm).