Retail Sales Clerk

**Position Overview**

The Store Clerk Assists store customers in donating, selecting, and purchasing store items; operates and maintains a cash register; responds to customer’s questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items and the cash register.

The Sorting and Receiving Worker receives, sorts, prices and prepares donated items for display in the store; determines suitability and pricing of items based on established standards; assists in maintaining the orderliness and cleanliness of the sorting area.

**Primary Duties and Responsibilities**

**This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.**

**Store Clerk Responsibilities**
- Assist customers purchasing items from The Society of Saint Vincent de Paul of Vancouver Island by ringing up sales utilizing a cash register; collect monies, count change and prepare receipts; prepare and package purchased items; prepare and balance the cash drawer and runs routine register print-outs; prepare and deliver bank deposits; ensure the security and accountability of all cash register funds and sales records in accordance with established operating procedures.
- Prepare, process, and maintain various sales records and social service vouchers; prepare routine sales reports as directed.
- Maintain the neatness and security of the cash register area; ensure that forms, bags, etc. are adequately stocked.
- Assist customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensure that all customers visiting the store have a pleasant experience.
- Assist customers who are donating items to The Society of Saint Vincent de Paul; direct customers to the proper loading/unloading area, may assist with hauling donations to the storage area; prepare and provide tax receipts as needed.
- Place and arrange items in the store as directed; check all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotate and/or rearrange stock as directed; return items to the proper location after customers have handled.
- Answer the store telephone in a tactful and courteous manner; assist customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.
- Clean all display racks and shelves; sweep and mops floors; clean windows and mirrors; ensure that the store is maintained in a clean and inviting manner
- Open and /or close store doors in accordance with the store schedule.

**Sorting and Receiving Worker Responsibilities**
- Interact with donor public in a courteous manner.
- Be prepared to refuse unsuitable donations in a polite manner.
- Help donors unload donations from their vehicle.
- Repack or re-bag donations, if necessary, for easy and safe transportation to sorting depot.
- Help unload and reload Society truck on delivery day, when applicable.
- Sort from donations, box and carry into store for pricing such as hard goods (dishes, glassware etc.), pictures and frames, linens, and any new packaged items.
- Lock and unlock storage shed, garbage bin and Annex gates.
- Put down and roll up awnings over the windows and back doors.
- Keep donation storage are in a tidy, safe and clean manner.
- Move boxes and goods in workroom or store, as required.
- Empty garbage containers at end of each day.
- Pack plastic bags (and other goods, as required) for shipment to other stores.
- Pack theme boxes and store in designated areas.
- Replace burned lightbulbs and fluorescent tubes in store fixtures.
- In charge of Annex regarding cleanliness, tidiness and stock rotation.
- Assist in:

- Cleaning and maintenance of store and exterior of property.
- Culling stock from sales floor and/or Annex, if required.
- Sorting, pricing, displaying of merchandise, under direction.
- Packaging of merchandise for the sales floor.
- Loading heavy purchases into customer vehicles.

**Financial**
- Record “Z” report data into computer daily.
- Prepare and deliver bank deposits.
- Maintain adequate supply of coins and bills for change at the till(s).
- Keep track of Petty Cash expenditures, receipts, and cash on a regular basis.
- Secure all funds in the safe or other approved locations.
- Address discrepancies immediately by thorough and detailed examination of the day’s activities.
- Advise Manager or in His/her absence the Retail Program Manager, at the earliest opportunity, of any difficulty resolving discrepancies.
- Ensure all daily till tapes, paperwork, and deposit receipts are kept together until sending to Administration at month end, along with monthly till tape.
- Submit tallied and balanced Petty Cash receipts for reimbursement, as needed, a