Floating Support Clerk, Specialty Pediatric Medicine, Respiratory Clinic

Floating Support Clerk, Specialty Pediatric Medicine, Respiratory Clinic
BC Children's Hospital
Vancouver, BC
What you'll do
Reception duties including receiving and directing patients, answering, screening and redirecting phone calls, taking messages for doctors and nurses, including calls from pharmacies for refill prescriptions and verification.
Take phone referrals from doctor's offices to have child seen by the physicians, requests appropriate information to be sent such as x-rays and reports, lab work, stool cultures, etc.
Book, schedule and confirm outpatient appointments. Add, delete and change appointments as required. This includes retrieving records, as required, for patients coming for follow-up appointments. Preregister patients and requests patient charts from Health Records.
Transcribe and type correspondence such as histories, consults and physician reports for the Medical Director or physician from dictation and/or written draft.
Send, receive, sort and distribute all incoming mail, faxes, reports and documents and processes all outgoing mail.
Fill out and sends requisition form for stationery and supplies, according to prescribed guidelines and instructions.
Compose and type routine memos and correspondence and submits for approval and signature.
Create, print and distribute appointment lists, appointment letters and clinic schedules.
Collect and submit billing information to billing manager.
Access database and inputs/extracts information to establish, maintain and store statistical and patient data information.
Perform other related duties as assigned.
What you bring

**Qualifications**:
Grade 12, graduation from an approved program in medical transcription and one year's recent, related experience or an equivalent combination of education, training and experience.
Skills & Knowledge
Ability to keyboard at 60 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to operate related equipment.
Ability to organize work.
Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**: Regular, Full-Time
**Wage**: $28.01/hour
**Location**: 4500 Oak Street, Vancouver BC, V6H 2N9
**Hours of Work**: Monday - Friday; 0800-1600
Requisition # 178685E
What we do
BC Children's Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.
BCCH is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect peop