Customer Service

You have been described as positive, always willing to learn new things and use your skills to be the best team member you can be. You are open-minded, and can solve problems and adapt quickly in an ever-changing environment. You thrive in collaborative spaces, where integrity, respect and partnership are at the heart of all decisions. You are looking for an opportunity to make a difference in the world, one small but impactful change at a time.
At Tempo Flexible Packaging, we are inspiring change for the future. An award-winning leader in the flexible packaging industry, our vision is to be the preferred partner of sustainable and socially responsible flexible packaging solutions in North America. It has been our goal for over half a century to rethink flexible packaging in a sustainable manner, while respecting our heritage, family values and commitment to forward thinking.
Here, we are a team of inclusive, passionate and genuine people. We use our capabilities to draw strength not only from our uniqueness, but also from our diverse team to drive our vision forward. Working within our core values, we have a positive impact on our peers, partners and community.
Here’s what your day would look like as a Client Care Coordinator at Tempo:

- Manage client communications during the production phase of client projects.
- Quickly and professionally respond to client inquiries including but not limited to:

- Requests for quotes
- Purchase order (PO) deliveries (new or returning clients)
- Order change requests
- General inquiries on project status, process, or documentation
- Corrective actions
- Accounting issues/questions
- Plate inventory status and reporting requests
- Ensure all communication occurs through the designated Customer Care channels.
- Demonstrate an understanding of the key aspects of Tempo Flexible Packaging’s production flow and operations process as well as a general knowledge of production capabilities to handle client questions.
- Flag potential issues early on and communicate effectively with both internal and external stakeholders.
- Keep Account Managers and Business Development Manager informed by including them on client communications.
- Respond to Account Managers directly when they reach out with project-related questions or concerns.
- When required, escalate issues or sensitive questions to the Customer Service Supervisor and the Account Manager for direction.
- Understand and leverage the Doti Scheduling Tool to:

- Obtain project status and timing for clients.
- Submit change order requests.
- Flag potential issues that may arise.
- Work with Production Planning to collect any updates/information for clients or Account Managers when necessary.
- Attend daily scheduling meetings to raise client questions/concerns that don’t require a change order.
- Receive artwork files from clients and coordinate with the Pre-Press department to ensure the file package is complete.
- Work as a team to overcome obstacles, exceed client expectations and celebrate team successes.
- Promote Tempo’s core values by working within all company policies and procedures.
- Display a high attention to detail and excellent written and verbal communication skills.
- Other duties as required by the Customer Service Supervisor or Manager.

We believe in a positive work-life balance - which may look different for everyone. In the spirit of equity and inclusion, employees of Tempo Flexible Packaging receive the following employee benefits and perks:

- An environment built on the core values of community, genuineness, integrity, partnership, respect and teamwork.
- Competitive health and dental benefits, including a flexible healthcare spending account, Employee Assistance Program and employee perks and discounts at a variety of retailers.
- Employee bonus programs, including attendance, referral, uniforms and health and wellness.

**Ready to apply? Here’s what we need from you**:

- High School Diploma, or GED Equivalent
- Past working knowledge or experience working in a variety of Customer Service environments.
- Familiarity and a high level of comfort with technology and software, including Microsoft products and ticket management systems
- Excellent written and verbal communication skills with a high attention to detail
- Ability to adapt to new situations, solve problems, and work with mínimal supervision
- High level of personal integrity and accountability, with mutual respect in dealing and speaking with others
- A positive outlook, team-oriented mindset, and a willingness to learn and grow as a person and team