Remote and Onsite IT Technician

2 weeks ago

Greater Toronto Area, Canada Techsense Inc. Full time

**About us**

Techsense Inc. is a Managed Service Provider that was founded in Toronto in 2004. We are growing, and looking for a responsible and hard working IT Technician to assist with network deployments/Remote IT Support in Toronto and the GTA.

Our work environment includes:

- Growth opportunities
- Casual work attire
- On-the-job training
- Remote Hybrid Work

We are looking for an IT Technician to join our team. This position takes on two roles, one mainly as Remote Network Administrator, where you will play a critical role in providing computer and network-related support to our clients. Second role, performing network installations and upgrades for customers at their location(s).

Key Responsibilities:
**Main Role and Key Responsibilities**:

- Provide technical support to clients by troubleshooting and resolving hardware and software issues.
- Diagnose and resolve network connectivity issues.
- Collaborate with team members and clients to ensure efficient IT operations.
- Document and maintain accurate records of IT support requests and resolutions.
- Perform system backups and data recovery procedures.
- Complete setup and maintenance of IT infrastructure.

**Secondary Role and Key Responsibilities**:

- Go onsite to perform network installations and upgrades.
- Perform staging of equipment in the lab.
- Install and configure new equipment.
- Installation of CAT6 cabling. (Physical work)
- Maintain accurate documentation and reporting.

**Qualifications**:

- At least 3 years of experience with dealing with networks and computers troubleshooting
- Advanced network administrator and server troubleshooting
- Network certification or MCSE a plus
- Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) is a plus.
- Strong knowledge of Windows and Microsoft 365 operating systems.
- Experience with Antivirus and Data Backups
- Proficiency in troubleshooting hardware and software issues.
- Customer-focused attitude with a commitment to delivering high-quality support.
- Willing to go onsite to provide IT support and troubleshooting
- Willing to go onsite and perform physical network upgrades (such as pulling cables and mounting rack and switches)

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 12 months

**Salary**: $22.00-$28.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have your own vehicle to drive to different work sites across Ontario?
- Are you able to stay overnight for up to 1 to 2 weeks for a project? (Accommodation provided)

Ability to Commute:

- Greater Toronto Area, ON (required)

Work Location: In person

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