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Building Automation System Specialist

3 weeks ago

Surrey, Canada Delta Intelligent Building Technologies (Canada) Inc. Full time

**About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls).** Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We are seeking an experienced **Building Automation System Specialist**— internally titled Delta Controls System Specialist, Sr. You will provide technical support, mentor junior staff, and contribute to product improvement initiatives. **Duties and Responsibilities** - Analyze technical issues, identify root causes, and determine the most effective resolution. - Provide support independently, without requiring supervision. - Mentor and coach Junior and Intermediate System Specialists to help resolve cases. - Guide team members in troubleshooting and decision-making. - Analyze case data to identify patterns, trends, and potential areas for product or workflow improvement. - Report findings and feedback to the Product Development (PD) Enterprises team. - Develop user-facing content (e.g., FAQs, guides) to enhance customer experience and drive product improvements. - Provide technical support to Delta Controls customers via standard communication channels. - Manage and track customer issues and requests using our web-based Help Desk system. **Preferred Skills and Abilities** - Exceptional verbal, written, and interpersonal communication skills. - Strong analytical and organizational skills with a focus on timely resolution. - Ability to perform under pressure in fast-paced, customer-facing environments. - Collaborative team player with demonstrated leadership and mentorship capabilities. **Minimum Qualifications** - Certification from an accredited two-year technical program (e.g., Automation, Instrumentation, Mechatronics) or equivalent education/experience. - 10+ years of hands-on technical experience with commercial building automation systems. - Strong understanding of HVAC, Direct Digital Controls (DDC), Access Control, Lighting Systems, and Networking. - Proficient with Microsoft Office; experience using AutoCAD and Visio is an asset. - Commitment to complete a designated self-study HVAC course within the first year, if not previously trained. - Valid driver’s license and current passport. - Willingness and ability to travel internationally upon request. - Prior experience with Delta Controls systems is strongly preferred. **City**:Surrey **Internal Job Title**: Delta Controls System Specialist, Sr. **Type**:Full-time, Permanent **Salary**:78,000 - 97,000 CAD - This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors._ **Why work for us?** We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company are perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1 - Employee & safety centric culture with the possibility of remote work - Flexible hours and scheduling available - Competitive total compensation along with generous vacation allowances - Three weeks of vacation - In-house & external training provided along with education support and opportunities for growth - Company funded annual personal development budget - Financial benefits & planning such as group RRSP & company match - Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental) - Travel insurance coverage and access to the Employee Assistance Program (EAP) - Wellness - onsite fitness center & company reimbursement for personal gym memberships - Internal Recognition & Service Awards - Employee Referral bonuses - Transit accessible with free onsite parking - Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities