Order Entry

**JOB SUMMARY**:
**MAIN RESPONSIBILITIES**:
**Customer service**:

- Phone calls and call backs are the number one priority.
- Help familiarize new customers with our products, policies, and procedures.
- Report details for any invoicing errors or account discrepancies that may arise to the claims department.

**Order entry**:

- Confirm details (such as ship date, prepay customers-notifying A/R, ship to addresses, co-ship and order minimums).
- Knowledge of our product line and of how to access the information pertaining to it, including ingredients, stock level, expected arrival time of out-of-stock items, and popularity of items.
- Review and understand monthly special sheets and volume discounts on specific products.
- Knowledge of shipping companies' areas of service, schedules, and rates to facilitate safe, speedy, and cost-efficient delivery of goods to customers.

**WORKING CONDITIONS**:
This is a one-year contract, full-time status, (Mon-Fri) based out of our Burnaby office. After one year there may be an opportunity to transition to a permanent position. The rate of pay is $24.69/hour.

**QUALIFICATIONS + EXPECTATIONS**:

- Minimum of 2-years previous order-desk experience in a high volume, fast-paced environment.
- Familiarity with office procedures and accurate data entry.
- Strong computer skills - experience with MS365 and CRM or ERP.
- Excellent verbal and written communications skills, and a polite and positive telephone presence.
- Knowledge of basic “soft” sales techniques (offering substitutions for items that are out of stock or discontinued, and reminders of new or ongoing special. deals, where appropriate), and ability to listen to and assess customers' needs and recommend products that would fulfill those needs.
- Ability to remain calm and helpful when a customer is upset.
- A passion for customer service and problem solving.
- Ability to work autonomously and with the team without direct supervision or monitoring.
- Strong sense of self-responsibility and self-awareness.
- Knowledge and interest in the organic and natural industry is an asset.

**SOME OF OUR PERKS AND BENEFITS**:
**Focus on Wellness**
- Extended Medical + Dental (company-paid premiums)
- EFAP immediately upon hire
- Paid sick time, including dependent sick time for those with children (up to 13 days per year)
- Fitness Subsidy
- Discounted grocery and wellness products and lunch program
- On-site gym
- Dog friendly office
- Scent-free environment

**Focus on our Community**
- Partnerships with Quest Food Exchange and The Downtown Eastside Women’s Centre
- Paid volunteer hours

**Focus on the Environment**
- Transit Subsidy - up to 100%
- Cycling Subsidy
- Indoor bike lock up area
- Recycling + Composting Program
- Partnerships with Urban Impact and Alvéole, an urban beekeeping company

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**SUBMISSION**:
If you, or anyone you know, is interested, please send a resume with cover letter to:
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- _
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**_ Note:_**:
**About Horizon Grocery + Wellness**:
Horizon Grocery + Wellness is a leading distributor of organic and natural foods, household products, supplements, and natural personal care items, servicing thousands of locations across Western Canada. We thrive as a market leader via effective partnerships and primary relationships with our valued retailers and suppliers. We are a privately owned, 100% Canadian company with a 150,000 square foot Grocery facility and a 40,000 square foot Wellness facility located in south Burnaby, BC. Horizon Grocery + Wellness is the cornerstone of the Horizon Group, a privately held, Canadian-owned group of companies with distribution facilities servicing over 6000 customers across Canada.