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Merchant Assistant

4 hours ago

Toronto, Canada Indigo Full time

Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning
**We play by the following rules**:
We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
**Job Description**:
The Merchant Assistant for General Merchandise plays a key role in ensuring the smooth operation of the general merchandise business. This includes managing product data and administration, as well as facilitating effective communication regarding product availability and seasonal intent.
Key responsibilities include timely collecting, enhancing, and distributing product data while ensuring that it meets Indigo's standards and satisfies the needs of both internal and external customers. Additionally, this role provides support for assigned categories by assisting with administrative tasks, preparing for market launches, managing samples, communicating with vendors, and generating ad-hoc business analysis reports.
KEY PERFORMANCE METRICS
Timely and accurate article set up
Product data content accuracy and quality.
**Online Product**: time to site
Business partner satisfaction
KEY ACCOUNTABILITIES
Functional
Ensure data integrity and accuracy of general merchandise product data for all assigned SKUs (i.e. item creation, price management, product attributes)
Drive end-to-end digital process by communicating and collaborating with internal and external partners to acquire specified data, images/photography and copy
Complete article set up and enrichment all assigned SKUs, for retail product management and online selling
Work with suppliers and internal partners to enrich Indigo product data for online selling.
Complete edits and revisions to product data during product lifecycle, including de-listing and timely off-boarding
Support Category management teams with product sample management, weekly business reporting and ad-hoc category needs
Prepare weekly sales review, vendor performance, store sales and ad-hoc reporting, market research and other miscellaneous projects as needed
Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes.
Proactively identify and anticipate customer expectations and needs
Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo's customers
Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
People
Collaborate with others to drive flexible and iterative solutions quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage other functions to get input
Encourage others to freely share their point of view and be open to feedback
Cultural
Role model Indigo's guiding principles and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion and influence change through your team and/or the organization
KEY RELATIONSHIPS
**Internal**:
Merchants
Supply Chain
Retail
Online
Creative
Master Data
**External**:
Vendors

**Qualifications**:
Work Experience / Education / Certifications
Bachelor's degree or college diploma in Business, commerce or related field
1-2 years' experience in a retail environment preferred
Competencies / Skills / Attributes
Highly attentive to detail & accuracy in data entry
Comfortable with large lists of data/spreadsheets, and sometimes repetitive tasks
Proven ability to build productive business relationships with both internal and external partners
Strong organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities
Effective communication skills
A natural problem solver who is analytical and creative
Other (travel, Bilingual, etc.)
Bilingualism in English/French would be an asset
Additional Information
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