Field Clinic Support Manager

**Position Type**: Full Time

**Department**:Patient Programs

**Work Location**: ON

**Work Arrangement**: Hybrid

**Work Hours**:Business Hours M-F

**Travel Required**: Up to 50% of the time

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include **Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.**

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - **we are passionate about our people**
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
- Quarterly virtual social events

**The Opportunity**:
Reporting to Program Manager, the Field Clinic Support Manager is responsible for managing all aspects of the clinic relations. The Field Clinic Support Manager acts as a liaison and provides ongoing feedback to the Program Manager based on observations in the field and feedback from customers as it pertains to the quality of service, training, and other areas of importance and to deliver optimal PSP services by supporting patients and clinics. The Field Clinic Support Manager is required to interact and collaborate with the clinic’s team, PSP team, Program Manager as well as client personnel (Patient Journey Partners). From time-to-time PJP may request meetings, clinic feedback, assistance in issue resolution, reconciliation assistance, delivering of training on PSP services, or other types of information.

**A Day in the Life (What you will do here)**:
**Field Responsibilities**:

- Provide HCP portal training to the clinic staff
- Schedule and manage weekly clinic visits (or at such frequency as deemed appropriate)
- Support PSP dose reconciliation at clinic level
- Proactively assess PSP services and make suggestions to enhance outcomes and quality of service

**Clinic Management**:

- Offer support to clinics by performing and managing PSP related interactions; this activity includes specific functions such as:

- Assist HCP’s in reviewing patient status and facilitating patient enrolment, as appropriate
- Prepare and/or assist in the completion of Special Authorization submissions to the appropriate insurer by, among other things, reviewing patient charts, assessing previous therapies and tests
- Request PSP materials such as Program enrollment forms, clinic guides, and patient printed materials from the client on an as needed basis

**Patient Support**:

- Through the support of clinics and field PSP responsibilities, the Bilingual Field Clinic Support Manager will perform specific tasks such as:

- Enroll patients into the PSP utilizing the appropriate enrollment forms and assist the HCP in preparing documentation for reimbursement of the drug prescribed through the appropriate insurer
- Ensure patient services are coordinated and tracked, according to agreed upon Program performance metrics, to expedite access to therapy
- Provide clear and concise information regarding PSP services to assist patients and HCP’s, as appropriate or desired
- Data entry of sensitive patient information, accuracy, and completeness is crucial
- Report Adverse Events/Severe Adverse Events following approved SOP’s
- Complete relevant reports such as timesheets, expenses, mileage, validate CRM reports etc. as per established Program procedures

**What you need to ensure you are set up for success**:

- Bachelor’s degree completed
- Bilingual communication skills (English and French) is **an asset**:

- 1-2 years of experience in a Patient Support Program
- Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset
- Knowledge of private and public reimbursement structure, systems, and the process is an asset
- Professional demeanor with proven ability to communicate effectively with internal and external customers and stakeholders
- Excellent interpersonal skills and abil