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Technical Service Representative I

3 weeks ago

Grande Prairie, Canada ChampionX Full time

ChampionX has an immediate need for a **Technical Service Representative I **located in** Grande Prairie, AB**. If you are a strong technical professional who likes to work in an autonomous, hands-on environment, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary and benefits.

**What’s in it For You**:

- The opportunity to make an impact and shape your career with a company that is passionate about growth
- Access to best in class resources, tools, and technology
- The ability to thrive in a company that values a culture of safety to include top-notch training and personal protection equipment
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
- A comprehensive benefits package including RRSP matching with medical, dental and vision benefits starting day one of employment

**What Will You Do**:

- Ensures a safe work environment, promotes a safety culture and actively works to achieve goal zero. Promptly reports every incident, near miss, or injury to leader as soon as feasibly possible
- Responsible for basic project ownership
- Learn to manage complexity
- Begin to embody resilience and a strong customer focus
- Be responsible for relentless safety focus
- Learn the basics in troubleshooting, solutions and problem solving in a team territory
- Learn field level analytical techniques and procedures
- Assist the field organization to identify needs, problems, determine effective solutions and help document specifications. Help Identify account opportunities and coordinate with Sales teams.
- Assist with customer support for jeopardy situations.
- Work closely with current customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales within team territory
- Partner in execution of team territories sales growth plans in collaboration with Sales under regular supervision of senior leaders
- Learn to develop technically appropriate product selection to maximize profitability when recommending products and programs
- Assist in learning to collaboratively influence, read and/or respond to RFPs (Request for Proposal) and Specifications
- Expected to align priorities in support of sales pyramid
- Actively participate in sales campaigns across area of responsibility
- Coordinate technical review of must keep and must win accounts
- Assist with collection of samples and conducts laboratory analysis associated with troubleshooting, system survey, and product selection
- Participate in field trials, audits and support activities
- Learn basic troubleshooting of specific customer problems
- Begin to engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels

**Position Details**:

- Office located in Grande Prairie, AB
- Work week and shift: Monday to Friday
- Travel more than 10%, possible overnight travel to support team territory

**Minimum Qualifications**:

- Bachelor of Science or technical diploma in relevant field
- Up to 2 years of industry experience
- No immigration sponsorship offered

**Physical Demands**:

- Able to bend, squat down, and reach above your head
- Ability to climb stairs and ladders
- This position is deemed safety-sensitive and will require a pre-employment drug and alcohol test

**Preferred Qualifications**:

- Effective time management, ability to multitask
- Personality, attitude, behavior, and work ethic conducive to our company culture
- Basic verbal and written communication skills
- Basic problem solving
- Basic Computer skills

**About ChampionX**:
ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

**Our Commitment to Diversity and Inclusion**

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the p