IT Support Technician

2 weeks ago

Emerald Park, Canada Pattison Agriculture Limited Full time

At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us We are looking for an IT Support Technician to join our fast-paced, energetic team working out of our Emerald Park, SK location.
This is a fantastic opportunity for you to be a first point of contact for employee technical support and be a part of the future of agriculture. Our IT Support Technicians are committed to delivering exceptional service by providing support for existing systems and implementation of new technology-based solutions in the company. In one of Canada’s top John Deere dealer organizations you will deliver quality work in a friendly and collaborative environment that encourages learning and growth.

**Responsibilities**:

- Train and educate end-users on the effective use of the technologies they use
- Provide technical expertise in the assessment, design, and implementation of new or improved IT services
- Facilitate onboarding requirements to new hires/existing employees
- Install, configure, troubleshoot, and maintain hardware, software, and peripheral devices
- Identify and prioritize incidents, problems, and changes for best resolution
- Manage and participate in IT projects
- Work with IT vendors and service providers
- Build and maintain constructive relationships with all departments
- Maintain knowledge of current technology and advancements
- Participate in ongoing training to improve skills/knowledge

**Requirements**:

- High attention to detail, organizational skills
- Strong information seeking, troubleshooting, communication skills
- Ability to exercise discretion and judgement with confidential/sensitive information
- Travel to remote store locations, provide support outside of standard business hours as needed, valid driver’s licence
- 5+ years of relevant IT experience with technical support of Microsoft Windows Desktop and Server operating systems, Active Directory, the Office 365 suite, computer hardware/ peripherals and computer networks
- Certifications with relevant technologies (i.e. A+, N+, MCP, MCSA, CCENT/NA) or a degree/diploma in Information Technology
- Experience or training with IT Service Management, Cisco VoIP, SharePoint, and Meraki network equipment is an asset

CONNECT with us today
Whether you're newer or experienced, we offer continued education and training to help you thrive and expand your knowledge Our 18 locations across Saskatchewan and Manitoba offer endless opportunities for you to GROW.
You’ll receive competitive wages, comprehensive benefits, and career opportunities in Parts, Sales, Service, and more. Contribute your strengths to a purpose-driven organization when you EVOLVE your career with Pattison Agriculture

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