Executive Meeting Manager

2 weeks ago

Toronto, Canada Chelsea Hotel Full time

Job Summary
Reporting to the Director of Catering, the Executive Meeting Manager participates in all sales activities. The EMM team works with the external sales team and is accountable for revenue goals in designated market segments and achieving departmental customer service goals.

- Act as Take The Lead Champion.
Qualify incoming opportunities that require less than 50 room nights (including catering only) for all market segments.
Prepare proposals and block space within designated parameters. Confirm business with contracts.
Key accounts and contacts will be handled jointly with external sales personnel.

**_Key Result Areas_**
**_
- **

**_Business_**
**_ _**
- Prepare files for turnover to Conference Service Managers for business arriving beyond 30 days of booking and over 50 covers and/or room nights.
Achieve sales activity quotas.

**_Customer Satisfaction_**
**_ _**
- Service definite business when it arrives within 30 days of booking or has 50 and less covers and/or room nights. Servicing includes coordinating all aspects of the customer’s requirements up to the point of greeting the customer on their day of arrival and follow-up immediately following event. This includes, but is not limited to: meeting room setups, food & beverage requirements, rooming lists, VIP’s, payment and billing arrangements.
Work with all Sales Managers to target total account management in all market segments.
Perform site inspections, entertain clients, and participate in FAMS.
Effectively build strong relationships with clients, always displaying a CAN DO attitude.
Greet all customers that have been contracted by you on the first day of their meeting and maintain contact throughout event.
Conduct self in professional manner including dress code adherence.

**_Process Improvement/ Productivity_**
**_ _**
- Participate in Business Plan and Competitive Analysis preparation.
Achieve quarterly/annual revenue targets and sales activity goals.
Requirement
- **_Working Experience_**
**_ _**
2 - 3 years experience as Executive Meeting Manager or equivalent Hotel Operations experience.
- **_Knowledge_**
**_ _**
Excellent organizational skills, multitasking and time-management.
- Basic working knowledge of Delphi Operating System.
- Additional computer skills required in various programs including Word, Excel and Power Point.
- **_Education_**
**_ _**
Post secondary education in Hospitality Management or Event Planning an asset.
- **_Soft Skills_**
**_ _**
Excellent customer service and interpersonal skills.
- Present a professional image at all times.
- Sell creative and innovative ideas to customer.
- Excellent communication skills.
- Outstanding customer service skills.
- Flexible hours based on upcoming events and groups to include weekends & evenings.
- **_Language_**
**_ _**
- Ability to communicate effectively (written & verbal) in English.

**_Physical Requirements_**
**_ _**
Ability to sit for extended periods.
- Ability to work on a computer for extended periods.
- **This is not a remote work opportunity.** This position requires the individual to report to work at the Hotel on a daily basis.
_
- If you need accommodation during the recruitment process, please advise your Talent Acquisition representative._
Terms of employment
Full time

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