Captain

2 weeks ago

Canada Estiatorio Milos Full time

**Overview**

As a Milos brand ambassador, the Captain orchestrates a memorable guest experience by fostering a warm, pleasant and welcoming environment. They lead by example and act as impeccable hosts, delivering an elevated level of service that is synonymous with Milos standards.

**Primary roles and responsibilities**
- Thorough knowledge of food and beverage offerings including ingredients, sources, preparation methods and allergens
- Manages pace and sequence across all steps of service by ensuring appropriate coursing, firing and clearing through proper communication with FOH/BOH staff
- Exhibits an excellent service attitude and is willing to go the extra mile to accommodate guests
- Inspects all aspects of the dining room including table settings, chairs and floors to ensure proper maintenance and safety, takes immediate action to correct any issues
- Develops relationship with guests, routinely checks in with during service to ensure satisfaction
- Accurately and efficiently prepares guests checks and accepts payment
- Ensures side work is completed and dining room supplies are well stocked, reports any supply shortages to FOH management
- Reviews daily specials, stations and other applicable announcements
- Trains new hires on Milos’ service standards, menu items, and food/beverage pairings
- Must be flexible and able to adjust to meet the changing needs of the restaurant
- Maintains a high level of professionalism and communicates effectively
- Acts as a Milos brand ambassador when communicating with guests
- Upholds a good self-image and can command the respect of the employees
- Leads with consideration and patience to achieve desired results through high quality service

**Requirements**:

- A minimum of five to ten (5-10) years’ experience in a similar role
- Experience using restaurant point-of-sale (POS) systems
- Ability to make rapid, tactical decisions in accordance with the steps of service and Milos standards
- Strong food and beverage knowledge, ability to properly articulate menu selections
- Possesses strong organizational and multitasking skills
- Is result-driven, works well under pressure in a fast-paced environment
- Superb customer service and interpersonal skills
- Professional, articulate, friendly, and punctual

Milos offers a comprehensive group benefits program, including health, vision and dental coverage.

The annual salary range for this position is between 150k and 175k.

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