Data Center Technician

La version française suit la version anglaise **_

***We host the data. We **provide** the connections. We protect the information.**

eStruxture is more than a data center: it's THE largest Canadian data center platform. It's 15 locations across the country, over 760,000 square feet of space, over 130MW of power and access to over 1,400 network and cloud service providers.

As a growing company, we provide our customers with the capacity, performance and flexibility to meet the demanding expectations of the marketplace and enable them to scale quickly. And that's what we want to offer our employees.

**Become a Data Center Technician**

The Datacenter Technician is responsible for the daily operations and maintenance of the data center and supporting facility. Responsibilities range from installation of cabinets, equipment, cages and cross-connects, performing remote hands requests, and performing or overseeing maintenance of all critical infrastructure equipment.

**This is **included** in the package**
- Renewable energy used exclusively by the company: because we care about the environment just like you do;
- The Good Neighbors Squad: a team that works on initiatives to give back to society (e.g. fundraising for Ukraine);
- The Feedback Forum: a forum that meets every 6 to 8 weeks to discuss areas for improvement;
- Telemedicine and reimbursement of your professional expenses;
- Annual social events and festivities so you can spend time with your dynamic colleagues outside of work;
- And the opportunity to contribute to the rapid growth of a Canadian company headquartered in Montreal.

**Your **contribution**

The duties and responsibilities include but are not limited to:

- Provide timely response to all internal and external technical requests
- Follow/maintain procedural and technical documentation to ensure accuracy
- Escalate events and tickets appropriately, following defined procedures
- Participate in projects as required
- Actively participate in BU training initiatives
- Work directly and remotely with the customer and eStruxture support staff to identify, troubleshoot, and isolate technical issues for resolution
- Customer provisioning, such as cabinet, power, and connectivity setup with adherence to SLAs and SLOs
- Sales order validation and correction and quality assurance
- Compliance with relevant SSAE 18, ISO and PCI controls
- Utilize custom monitoring software and internal ticketing system to provide internal/external customer support
- Manage access to the Data Center to prevent unauthorized access; sign in/out contractors and visitors
- Maintain the data center, ensuring it is organized, clean, and efficient
- support to the Infrastructure team by monitoring, BAS controls and reporting on Data Center infrastructure
- Understanding of fire panel, UPS bypass procedures including kirk-key system
- Monitor servers for hardware and software alerts to ensure a high level of data integrity and availability
- Assist in planning and general maintenance of systems in the Data Center facilities
- Troubleshoot and Test of faulty network wiring and coordinating repair
- Perform professional services such as reboot of servers, restarting services/processes, basic configuration, administration of operating systems for external and internal customers
- Support in the day-to-day operations in the Data Center facility by performing daily walk throughs, cleaning, sanitizing, sweeping, mopping, miscellaneous building maintenance, such as painting, and all other duties as assigned by the local DCM

Working Conditions
- Shift may require the employee to work without direct onsite supervision
- Fast-paced environment, must be able to multi-task and prioritize
- Work in the elements while on roof top, loading dock area or while conducting grounds keeping activities (clearing of exterior walkways of snow/ice, removal of refuse and recyclable materials, etc.)

**Our **contribution**
- Team: We are one family.
- Inclusion: Everyone is welcome at our company.
- Responsibilities: We take responsibility and ownership.
- Customer centricity: They are at the heart of everything we do.
- Neighborliness: We care about the well-being of those around us.

**The profile we are looking for**

Education/Certification/Experience
- Minimum of 2+ years in a Data Center Environment, Industry technical certifications or equivalent technology background
- Experience and understanding of electrical, mechanical, and life-safety systems
- Minimum 2 years’ experience working with York chillers
- Minimum 2 years’ experience working with BAS cooling towers and BAS controls
- Minimum 2 years’ experience working with Baldor generator systems
- Minimum 2 years’ experience working with Vertiv/Liebert NXL Series UPS systems
- Electrical certifications*
- Any designation for the above would be considered as an asset

Technical Skills/Knowledge
- Possess functional knowledge of UPS systems and electrical fundamentals
- Possess fu