Edi Product Manager

Here at Crisp, we value the strength in teamwork, and strongly believe that it’s the key to Crisp’s success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity’s diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Come join us, and help build the type of business you’d like to be a part of.
We are a socially conscious, distributed team. We give you the opportunity to solve challenges in the global food industry while living where you’re most comfortable and working in areas where you can help foster and grow the community that you are a part of.

**Objectives**:
The Product Manager’s main responsibility is to ensure that Crisp’s EDI platform and portal are continuously improving, adding feature and functionality enhancements to keep up with the demands of our clients and their partners, and to ensure we are a step ahead of our competitors who offer similar solutions.
The Manager will work with the Customer Success Team to identify product enhancements for our EDI solution, and with the Development Team to implement those enhancements.
The Product Team’s responsibilities include designing and coordinating the implementation of components of our EDI solutions, as well as testing functionality enhancements for our products and tools.
In addition, you will work with other managers and company executives toward mutually defined goals, with the ultimate goal of product development, increased sales, customer satisfaction and retention, and the overall success of the EDI Business Line and Crisp as a whole.

**Responsibilities**:
A Manager is essential for providing insight into the direction of the EDI platform for its continued future growth and success. This will include but is not limited to the following:

- Have a solid understanding of EDI in the retail supply chain, EDI compliance requirements imposed by retailers, and understanding of the client user experience when working with those transactions.
- Maintain excellent service by imposing quality and customer service standards, analyzing and resolving problems, and recommending system improvements.
- Develop and maintain good relationships with customers, partners and colleagues.
- Providing product demos to potential customers.
- Monitor projects to ensure that the team’s work meets deliverables on schedule and on budget.
- Collaborate with the Development and Customer Success Managers on all projects.
- Encourage and exhibit Crisp’s core values and behaviors.
- Contribute to team efforts by accomplishing related tasks as needed.

**Core Competencies**:

- Management and leadership skills
- Excellent communication skills
- Ability to absorb and retain information quickly
- Strong customer service mindset
- Excellent organizational and prioritization skills
- Team player able to work under pressure
- Quality orientation and keen attention to detail
- Excellent analytical and problem solving skills
- Accountability and dependability

We are building a team of product people with a breadth of combined experiences so that we can collaboratively enable our customers to be successful. There are no hard requirements on specific background or experience. Instead we’re looking for individuals that are capable, reliable, and hoping to grow along with us. Do you have strengths you can share? If so, we’d love to hear from you
You must reside in and be eligible to work in Canada. While you may swing by our office in Aurora, Ontario from time to time, we do require that you have the capacity to work from home. We are embracing a hybrid model where coming into the office is optional.