Client Services Administrator

**About Us**

FMi is a leading freight forwarding and logistics company, it provides efficient and reliable solutions to businesses worldwide since 1996 with HO in Calgary - Western Canada and in presence in Eastern Canada.

FMi Logistics delivers dependable and damage-free transportation solutions, and commercial warehousing solutions, saving your business valuable time and money. With extensive experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, and logistics solutions, and elevate your business with reliable, cost-effective services.

**Job Title**: Client Services Administrator

**Job Summary**

We are looking for a Client Services Administrator who functions as the liaison between the customer and site operational leadership. You achieve a balance between customer requirements and FMi Logistics needs. You act as the main contact with our customer and help in maintaining a great relationship with them. You must be approachable and be able to multitask.

**Responsibilities**:
**1. Customer Relations**
- Ensure customer contract requirements are administered as applicable.
- Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes.
- Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction.
- Ensure client and company initiatives are deployed and requirements are fulfilled as requested.
- Coordinate transportation/delivery of customers’ orders as required.
- Prepare action plans and schedules to identify existing client growth, opportunity, and exposure for vertical integration.
- Communicate service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.

**2. Process**
- Report on key support areas of account performance
- KPI’s
- Develop/implement corrective action plans, as necessary.
- Coordinate with operational managers value-added services as required by customer.
- Report department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives.
- Quarterly client reviews with management team

**3. Inventory Control/QA**
- Ensure that all records and reports for client activity are prepared on a timely basis and effectively maintained.
- Identifies potential discrepancies in inventories and resolves.
- Coordinates and performs the taking of physical inventories in accordance with the client’s requirements, investigates inventory variances; directs the performance of daily/weekly cycle accounts and adjusts inventory records if necessary.
- Track order and receiving accuracy on daily basis.
- Conduct random audits to weekly inbounds to ensure correct description, quantity and location match WMS records.
- Performs other duties as assigned.

**4. Qualifications/Skills**
- Good People Skills
- Workload Planning
- Organization Skills
- Ability to work well in a fast-paced and high-intensity environment.
- Ability to interact effectively at multiple levels in support of customer relationships.
- Excellent communication and presentation skills and high integrity

**5. Education and Experience Requirements**
- Post-Secondary Education in Business or Supply Chain Logistics or equivalent experience
- Previous experience in multi-client warehouse operations
- Customer Service background
- Knowledge of Transportation systems
- 2 years logistics industry experience required.

**6. You Should Know This About the Job**

As a valued member of our team, we offer competitive compensation. Along with your salary, you’ll be under Operating Team-Performance Bonus.

You’ll have plenty of incentives to continue learning and growing your skills through an Education Re-imbursement program and our support.

Working at a rapidly expanding company means you’ll have plenty of interesting assignments, lots of diverse challenges, and opportunities for career growth.

No need to pay for parking or public transport - parking is free and right beside the building.

We care about outcomes, and we like people who are results driven. We like creative problem-solvers and curious people.

**Are You a Good Fit?**

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**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement

**Schedule**:

- 8-hour shift

**Experience**:

- Customer service: 2 year minimum required

**Work Location**:
On Site, One location - Calgary, AB