Policy Service Manager

1 week ago


Picton, Canada Bay of Quinte Mutual Insurance Co Full time

**Job description**

Bay of Quinte Mutual Insurance Co. is seeking a Manager of our Policy Service Department to lead a dedicated team and help shape the future of our client service operations.

If you are looking for a career, and not just a job within a supportive team environment, then this position is for you.

Key responsibilities
- Develop, implement, and monitor department plans aligned with organizational goals
- Oversee department budgeting and manage expenditures
- Provide leadership, coaching, and direction to department staff
- Identify growth opportunities and develop strategies to expand the book of business
- Deliver exceptional customer service by:

- Maintaining and enhancing policyholder relationships
- Responding to inquiries and concerns
- Providing sound insurance and risk management advice
- Conducting in-person visits with policyholders at their homes, farms, or businesses
- Foster effective relationships with internal and external partners
- Ensure compliance by maintaining accurate and complete policyholder documentation

Qualifications and experience
- University degree or college diploma in business, sales, or related field
- Licensed property and casualty insurance broker or agent
- Experience in insurance sales and sales management
- Strong leadership and time management skills
- Excellent verbal and written communication abilities
- Proficient in Microsoft Office
- Valid driver's license and access to a personal vehicle
- Customer service-oriented with high professional ethics and confidentiality
- Completion of the Chartered Insurance Professional (CIP) designation or willingness to obtain
- Knowledge of social media communications as a business development tools
- Energetic, self-motivated, and goal-driven

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$140,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Picton, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Insurance sales: 1 year (preferred)

Work Location: In person

Application deadline: 2025-07-04



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