Retail Sales Assistant Manager

**Job Title: Retail Sales Assistant Manager**

The Prince Edward County T-Shirt Company exemplifies the true County spirit and culture. We work hard, have fun and genuinely enjoy sharing our love of PEC to our customers. We create high quality, unique screen-printed apparel and items that celebrate the stories of the county and we strive to offer fantastic customer service while acting as friendly Ambassadors of PEC. We run multiple businesses from this location including our vintage Lucky Find PEC and our screen-printing business, The PEC Print Shop.

We are seeking a highly motivated and experienced **Retail Sales Assistant Manager** who will excel in embracing our mandate of providing fantastic customer experience, and who will contribute to our respectful, inclusive, and positive environment.

**Responsibilities**:
1. **Team Leadership**:Provide guidance, support, and direction to retail staff to ensure a positive and productive work environment. Lead by example and motivate team members to achieve sales targets and deliver exceptional customer service.

2. **Sales and Performance Management**:Assist in setting sales goals and targets for the store and individual team members. Monitor sales performance and implement genuine strategies to drive sales and meet or exceed targets. Identify opportunities to maximize revenue by cross-selling.

3. **Customer Service Excellence**: Uphold the highest standards of customer service at all times demonstrating the ability to develop and maintain strong relationships with customers. Resolve customer inquiries, complaints, and issues promptly and professionally. Train and coach staff on effective customer service techniques and product knowledge, demonstrating a passion for our brand and products.

4. **Visual Merchandising**:Collaborate with the store manager to plan and execute creative and visually appealing merchandise displays. Ensure that the store layout and presentation meet brand standards and attract customers.

5. **Inventory Management**:Assist in managing inventory levels and stock replenishment to meet customer demand. Conduct regular stock checks, monitor inventory turnover, and identify slow-moving or outdated merchandise. Work closely with the store manager to implement effective inventory control procedures. Collaborate with in-house PEC Print Shop on creation of new and existing garments.

6. **Operational Support**:Support the store manager in day-to-day operational and administrative tasks, including opening and closing procedures, cash handling, and maintaining store cleanliness and organization. Ensure compliance with company policies and procedures at all times to ensure a positive, safe and inclusive environment. Participate in social media content and creation.

7. **Training and Development**:Assist in training new hires and providing ongoing training and development opportunities for existing staff. Foster a culture of continuous learning and skill development to enhance team performance and job satisfaction. Assist in staff scheduling.

**Qualifications**:

- Previous retail management experience, preferably in the retail clothing industry.
- Proven leadership skills with the ability to inspire and motivate a team.
- Strong sales and customer service orientation with a passion for delivering an exceptional customer experience.
- Excellent communication and interpersonal skills. Exceptional verbal and written English skills. French language skills are an asset.
- Knowledge of retail operations, including inventory management, merchandising, and sales techniques.
- Ability to multitask, prioritize, and thrive in a fast-paced environment.
- Flexibility to work weekends, and holidays as required.
- High school diploma or equivalent; additional education or training in retail management or fashion-related fields is a plus.

**Job Types**: Full-time, Part-time

Expected hours: 20 - 30 per week

**Benefits**:

- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Every Weekend
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person