Shift Leader

**About Us**:
Founded in 2020, FIKA Cannabis is a lifestyle brand redefining cannabis retail, including flagship locations in Toronto’s Union Station and Distillery District. Now with over 140+ locations across Canada, The FIKA Company is the home of 8 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop’s Cannabis, Ganjika House, Flower Haze, Prairie Records and Bud Supply. Providing exceptional service in a variety of welcoming and intuitive store environments, The FIKA Company retail family is the destination for every type of cannabis consumer.
Want to work with us?
Pop’s Cannabis is a fast-growing recreational cannabis retailer that is focused on providing you speedy service while taking the guesswork out of the green. Since inception we have grown from our first store in Sturgeon Falls to 32 locations across Ontario with many more coming in 2024 At Pop’s Cannabis we pride ourselves on delivering an authentic, genuine, and approachable retail cannabis experience to the communities we “Pop” up in. We believe our people make all the difference, with individuals on our team who are passionate, knowledgeable, and educated on the Canadian cannabis industry. Join us in breaking down the stigmas around cannabis use, promoting cannabis education, and uplifting the communities we call home.
What we offer?
We offer competitive pay, employee discounts, a team focused environment, and most importantly, a place to grow. As we continue to expand we always look to identify and develop internal talent for individuals who are hungry to take their careers to the next level.
Job Overview
Reporting to the Assistant Store Manager or Store Manager, Shift leaders are responsible for leading exceptional guest experience by having authentic and genuine conversations with guests to create community around the Pop's Cannabis Co. brand / store. You will guide patrons through our curated assortment, which will earn their trust, and create a positive and inclusive environment for anyone (19+) who steps through out doors.
The Shift Leader maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting guests, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.
All Shift Leaders are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Shift Leader is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.
Responsibilities may include but aren't limited to
- Building positive community relationships.
- Being a positive brand ambassador.
- Creating a positive and vibrant in-store experience.
- Continuous education and understanding of our assortment.
- Completing transactions, owning the entire path to purchase for our guests.
- Adhere to regulations, compliance standards, and best practices to optimize the in-store experience.
- Inventory Management.
- Maintaining the integrity of the location. Ensuring the store is safe for both guests and co-workers. Completing daily / weekly / monthly cleaning checklists.
- Driving store performance. Understanding KPI's and objectives set by management.
- Opening and Closing duties such as, float counting, opening / closing the POS / Debit systems, end of night reporting, activating / de-activating alarms.
- Delivering cannabis to guests that has been ordered through our online system.

Core Competencies and Requirements
- 19+ years of age.
- Strong work ethic and positive team attitude.
- Responsible and reliable.
- Strong customer service and troubleshooting skills.
- High integrity. High Energy.
- Strong communication skills (verbal & written).
- Basic skills using digital platforms (POS systems).
- Exceptional conflict resolution skills.
- Able to respond quickly in a dynamic and changing environment.
- Excellent organizational and time management skills.
- A passion for connecting community through cannabis.
- Valid G License and reliable vehicle for deliveries.

Education, Training & Experience
- Previous experience in retail, hospitality, or customer service. Cash handling experience preferred.
- High school diploma or GED required.
- Experience in all aspects of customer service.
- Clear criminal record check within 3 months of offer.
- Provincial Cannabis Certification.

Key Attributes
Hospitality
Experience
Authenticity
Respect
Teamwork
Working Conditions
- Manual dexterity required to use desktop computer and peripherals.
- Ability to stand for long periods of time.
- Ability to lift 25 pounds.
- Overtime as required.
- Flexible to work evenings and weekends as required.

Accessibility
At Pop's Cannabis Co. we are committed to ensuring an accessible experience for our applicants