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Salesforce Business Analyst

3 weeks ago

Montréal, Canada Cloud SynApps Full time

**Salesforce Business Analyst (Bilingual in French & English)**

We are one of the largest Systems integrators for Vlocity (recently acquired by Salesforce) and Clariti Solutions (erstwhile BasicGov Applications), and have implemented these solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

**Position Overview**

**Key Responsibilities**
- Gather, document, and analyse business requirements from stakeholders across different departments.
- Translate business requirements into technical specifications and Salesforce solutions.
- Design and configure Salesforce features such as custom objects, fields, workflows, and validation rules.
- Collaborate with Salesforce developers and administrators to implement solutions and enhancements.
- Conduct user training sessions and create training materials as needed.
- Perform data analysis and data migration activities.
- Stay current with Salesforce releases, features, and best practices.
- Identify opportunities for process improvement and efficiency gains using Salesforce capabilities.

**Requirements**:

- Bachelor’s degree in business administration, Computer Science, Information Systems, or a related field.
- 8-10 years of experience working as a Salesforce Business Analyst.
- Strong understanding of the Salesforce platform, including Sales Cloud and Service Cloud.
- Proven ability to gather and analyse complex business requirements.
- Experience with Salesforce configuration and customisation (e.g., workflows, process builder, validation rules).
- Familiarity with data management and integration concepts.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- **Bilingual proficiency in French and English is mandatory.**:

- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are a plus.
- Experience working in an Agile environment is preferred.

**Job Types**: Full-time, Fixed term contract