Service Desk Technician

2 weeks ago

Coquitlam, Canada Venturis Capital Corporation Full time

**The Opportunity**

The Service Desk Technician is responsible to provide Tier 1-2 support to the end-user for the organizational technology environment and desktop user technology needs. With support from a Senior Service Desk Analyst, the Service Desk Technician will provide first and second-level support to internal users. Duties include the following:

- Provides feedback and system status updates to users and logs all requests into the problem-tracking system.
- Monitors and reports calls/call metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction
- Assist with the deployment of new equipment, on-premises and remotely, including laptop/desktop, monitors, phones and peripherals.
- Troubleshoot and resolve end-user hardware, operating system, and software-related problems
- Provide basic PC troubleshooting: manage power options, control panel, and image PCs, as needed
- Address printer needs: install, change toners, troubleshoot errors, etc.
- Troubleshoot and resolve basic network and server access problems for end-users
- Assist in collecting information for the equipment inventory.
- A passion for IT and Customer Support
- Excellent verbal/ written communication skills - strong documentation skills
- Ability to logically define problems, collect data, establish facts, and draw valid conclusions
- Demonstrate strong organizational skills and attention to detail
- Work on multiple tasks simultaneously with regular interruptions
- Complete tasks effectively within a reasonable amount of time
- Ability to work well with others in a team environment
- Proactively acknowledge when there is a problem
- Willingness to learn and take direction; asks questions when appropriate
- Comfortable and professional in face-to-face and phone interaction with end-users

**Technical Knowledge**
- Windows Server operating systems, and Active Directory
- Local and wide area networking and security devices
- Remote Desktop Services
- Remote management and End-user support tools
- Must be able to lift/move up to 50lbs throughout a work shift
- Ability to climb ladders and crawl under desks
- A valid driver’s license and the ability to travel as needed

The applicant will be expected to work on-site, from your Coquitlam office.

**Required Education, Experience & Skills**:

- High School Diploma or GED
- Current enrollment in a certification program in IT, undergraduate program in MIS or another computer-related field
- Knowledge of personal computers (Outlook, Microsoft Office Suite, Windows Operating System (7/10)
- 2 - 3 years of IT experience in supporting desktop environments
- Degree in a technical discipline is an asset

**About Us**

Leavitt Machinery is one of the fastest-growing materials-handling equipment dealers in North America. We offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, operator training, and parts support. Our vision and spirit is entrepreneurial; it’s that spirit that has enabled us to grow from 10 to 28 branches, and to 500+ employees. We are now several times larger than our closest competitor, and we deal with over 10,000 customers.

**DOES YOUR CAREER NEED A LIFT?

  • Service Technician

    1 week ago

    Coquitlam, Canada Shoreline Appliance Service LTD Full time

    **This Is a Great Position For Aspiring Technicians** Are you stuck in a low paying appliance repair job? Make more $$ servicing high-end appliances. The earning potential for appliance repair technicians who service high-end appliances is unlimited. Our experienced appliance repair technicians make between $50,000 - $100,000+ / year! **Don’t service...

  • Field Service Technician

    2 weeks ago

    Port Coquitlam, Canada Metro Compactor Service Full time

    **About the Job** The Field Service Technician travels to our high-profile commercial and residential client locations across the Vancouver area to perform diagnostic checks, preventative maintenance, troubleshooting, and general repairs to waste equipment such as compactors, balers, and garbage chute systems. You will communicate directly with client users,...

  • Field Service Technician

    3 weeks ago

    Port Coquitlam, Canada Metro Compactor Service Inc. Full time

    Join to apply for the Field Service Technician role at Metro Compactor Service Inc.5 days ago Be among the first 25 applicantsJoin to apply for the Field Service Technician role at Metro Compactor Service Inc.About The JobThe Field Service Technician travels to our high-profile commercial and residential client locations in the Vancouver Island area to...

  • Front Desk Receptionist

    2 weeks ago

    Port Coquitlam, Canada Big Feet Port Coquitlam Full time

    We are looking for a **full-time or part-time Front Desk Receptionist** to join our PoCo team and support daily operations starting in 2026. **Responsibilities**: - Greet customers and assist with check-in - Manage appointments, scheduling, and technician assignments - Answer phone calls and messages - Maintain a clean and organized front desk area - Basic...

  • Service Desk Lead

    1 week ago

    Coquitlam, Canada Natural Factors Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Commercial Service Technician

    7 days ago

    Port Coquitlam, Canada Versatile Door Service Full time

    Versatile Door Service Ltd. was established in 1993 and is located in Port Coquitlam. We specialize in commercial service and repairs to parking gates as well overhead doors and driveway gates. We are currently seeking an experienced (must have to be considered) service technician to join our team. Our ideal technician will possess/provide: - 3-5 years of...

  • Pool Technician

    7 days ago

    Coquitlam, Canada puddle pool services ltd Full time

    Make a Splash with Puddle Pool Services — Pool Technician (Port Coquitlam) - Start your days early, finish with the sun still shining._ Are you looking for a job that _actually fits your lifestyle_? One where you get to be outside, stay active, and not be stuck behind a desk? Puddle Pool Services is hiring, and this could be the perfect fit. We’re a...

  • Field Service Technician

    1 week ago

    Port Coquitlam, Canada Metro Compactor Service Full time

    **About us**: Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting-edge iSmart technology sets us apart, enhancing efficiency and sustainability...

  • Help Desk/ Internet Support Technician

    18 hours ago

    Port Coquitlam, Canada City of Port Coquitlam Full time

    Job ID: - J0225-0067 - Position Number: - 25-029c - Job Title: - 25-029c - Help Desk/ Internet Support Technician (Casual) - Job Type: - Casual - Time Stated Duration: - 8 weeks - Job Category: - Information Technology - Open Positions: - 1 - Department: - Community Safety and Corporate Support - Division: - Information Services - Employee Group: -...

  • Irrigation Service Technician

    2 weeks ago

    Coquitlam, Canada Select Sprinklers Inc. Full time

    EXPERIENCED Irrigation Service Technician We are looking for an experienced irrigation technician to join our team! Overview: It is the irrigation service technician’s job to service, repair, expand, and improve our current customers residential and commercial irrigation systems. As a service technician you will be provided with a service van and all the...