Job Id #31237: Tenant Engagement Coordinator

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- ** Job ID #31237: Tenant Engagement Coordinator (2 Vacancies)**:

- **Union**: CUPE 5167
- **Job Descript**ion ID #**:
Reporting to the Supervisor, Partnerships & Engagement, the Tenant Engagement Coordinator (TEC) is responsible for working across CityHousing Hamilton (CHH) communities to plan, initiate, implement, coordinate, and evaluate a range of tenant programs, activities, and services in accordance with CHH’s Tenants First culture. TECs provide community development, tenant engagement and tenant leadership support to meet the needs of tenant communities through planning, developing and monitoring relevant programs and partnerships.

Using data, tenant feedback and following an equity, diversity, and inclusivity approach, TECs work directly with external and internal partners, and tenants building relationships to identify service gaps, programming needs and opportunities specific to CHH communities. TECs support and assist tenants who wish to plan and deliver tenant-led programming and initiatives.

**GENERAL DUTIES**

Promote the community needs and interests of tenants and ensure these interests are integrated into the planning, development, and implementation of community specific plans, programs, and services to foster and support healthy, engaged, and inclusive CHH communities.

Identify community program and service gaps not currently filled by stakeholders and providers. Develop opportunities to bridge these gaps through partnerships and relationships with community-based agencies, social services, private sector organizations and other stakeholders.

Seek, develop and implement funding proposals, work plans, regular reports, updates, and evaluation tools to document and measure effectiveness of partnerships, programs, and other community initiatives.

Initiate, research, plan, develop, deliver and evaluate a variety of programs which foster high-value social, cultural, recreational, and educational activities for the benefit of all tenants living in CityHousing Hamilton (CHH).

Build an understanding of the diversity of all CHH communities, emerging issues and opportunities including community demographics, community assets, networks, coalitions, and information sharing forums

Identify opportunities to build capacity among seniors, youth, and families to support the principles of Tenants First, leading to better outcomes for all tenants.

Collaborate with neighbourhood groups and community partners around seniors, youth and family driven programs and mentoring. Provides feedback to community agencies that directly work with seniors, youth and families.

Consult with communications staff; be familiar and stay informed with information on social media to expand tenant engagement methods and communication with partners.

Work collaboratively with staff across CHH to facilitate the resolution of specific community issues such as maintenance, safety and communications through meetings, task groups, education and training programs, etc.

Receive and answer inquiries from public, tenants, staff from other City departments, elected officials and community agencies and organizations. Monitor service level indicators and report back to Supervisor, Partnerships & Engagement.

Provide mentoring, training and direction to students of registered educational institutions, volunteers and tenant facilitators.

Monitor and liaise with community programs, partners and tenant led groups to ensure standards and legal obligations are adhered to, such as risk management standards for amenity and community house space.

Support and engage tenants to implement tenant-led initiatives and encourage tenant leaders through skill development opportunities such as governance, financial management, planning, conflict resolution, etc.

Plan, implement, and facilitate tenant focus groups, surveys, community engagement events to obtain tenant input and feedback on gaps in services, service delivery, emerging issues, and current programming. Convert tenant feedback into useful data.

Work in collaboration with the Tenants First Team (tenants) and other sections in CityHousing Hamilton to support the distribution of communications and public relations materials.

Work closely with the Tenants First Team to assist in the development of agenda material, provide administrative support and guidance, track work plan outcomes and assist in the pre