Product Advisor West Edmonton Mall
2 weeks ago
**Who we are**
At Rocky, we feel our best in nature; it’s why for over two decades we’ve been students of this glorious Earth, appreciating, exploring and formulating everyday essentials to bring nature into everyday lives.
Like nature, we’re growing With 13 stores in Canada and plans to expand nationwide, we’re focused on connecting our customers to the Earth, growing our culture focused teams, and giving back to support nature conservation.
Are you a natural fit for the new world of Rocky?
**The position**
The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.
**This is a permanent part-time position working up to 15 hours per week.**
**What you'll be doing**
- Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
- Encourage, support, and share knowledge with team members to cultivate team spirit
- Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
- Share customer feedback and observations with the Store Leader to foster continuous improvement
- Address customer concerns and complaints readily and with intent
- Strive to drive revenue and performance metrics including revenue, ATV, and conversion
- Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
- Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience
**Does this sound like you?**
- You have proven success in offering extreme customer service in a retail setting
- You are a team player and a kind person
- You have a love for natural products and a desire to share your passion with your team and your customers
- You have an ability and passion to have fun, laugh and promote kindness
- You have a fearlessness to 'give it a go'
- ** You are available to work a flexible schedule, including evenings, weekends, and holidays**
**What's in it for you?**
- This position pays between $15.00-$17.00 per hour based on experience, with the opportunity to earn a monthly retail bonus
- Significant product discounts and quarterly allowances
- Access to a dedicated Rocky coach to help you optimize your potential
- The opportunity to participate in _Culture Club_ organized activities
**Application**
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