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Client Service Coordinator
2 weeks ago
Description - External
Organization
- Bayshore Home Care Solutions
Role
- Client Service Coordinator
Position: Casual
Hours: Evenings + every other weekend (Rotation of days and evenings)
Note: Training will be a mixture of day and evenings, open availability is required.
About the Role: The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.
About Bayshore: Bayshore Home Care Solutions, a division of Bayshore Healthcare is one of the country’s leading providers of Home and Community healthcare services and is a Canadian-owned company. At Bayshore Home Care Solutions, we want to provide the best home care for you or your loves ones - with less stress and worry. Our branch is here to look after all your home care needs.
A Day in the Life:
- Handle and document prospective client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
- Reports and collaborates with other Case Managers, funder or government program as required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Assist with training and mentoring of new staff.
- Assist with the supervision, recruitment and orientation of Field employees as requested.
- Participate in client satisfaction initiatives.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.
Job Qualification
Qualifications - External
**Requirements**:
- Good computer skills are vital (outlook, word)
- Attention to detail
- Work well under pressure/fast paced environment
- Medical office experience is a bonus
- Procura is a bonus
- Exceptional organizational and interpersonal skills
- Proven ability to work both independently and as part of a team
- Ability to meet deadlines and strong commitment to continual learning
- Demonstrated competency in keyboarding and Windows scheduling software
- Ability to operate all standard office equipment; proficiency in written and spoken English
- Proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.
Experience
- A minimum of two years related customer service experience, preferably in healthcare
Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter or local HR representative for Provincial and/or position specific requirements.
As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make “being the difference” a Career
All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements.
