Technical Associate
2 weeks ago
The Job Duties for technical sales associate are as follows:
- Perform Pre-Delivery Inspection (PDI) to ensure the functionality of products prior delivery to customers.
- Troubleshoot or do soft diagnosis with customers over the phone and try to resolve their issue remotely prior to bringing the unit back at the facility for physical repair.
- Get familiarized with manufacturers error codes and app, run diagnosis and assist customers with solving their issues / educating them.
- Demo products to customers and provide basic operational training.
- Gain product knowledge and be able to close sales.
- Be able to fulfil orders and work on the back end of e-commerce platform.
- General help or store maintenance tasks or projects as needed.
- Specific training will be provided on products. Former experience with electric, electronics and mobility scooters or in any technical repair field will be preferred.
**Job Types**: Full-time, Permanent
**Salary**: $38,000.00-$45,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
**Experience**:
- Customer support: 3 years (preferred)
- Technical sales: 2 years (required)
- Inside sales: 2 years (preferred)
Work Location: One location
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