Dispatcher - Field Technicians

2 weeks ago

Dorval, Canada Gunnebo Canada, Inc. Full time

Seeking a bilingual, proactive & organized Field Service Coordinator to join our growing team for our Montreal location. In this role, you will be responsible for scheduling and dispatching of service technicians to various locations for maintenance repairs and installations. Ensuring efficient scheduling and providing customer service is a key role for this position.

**Position Responsibilities and Duties**:

- Coordinate and schedule field technicians for onsite visits, hardware installations and repairs.
- Communicate with customers to schedule appointments and confirm service requests.
- Prioritize service requests based on urgency, location, and technician availability.
- Monitor and track technician progress and ensure timely completion of service requests.
- Maintain accurate records of service calls, technician assignments and customer interactions.
- Provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction.
- Collaborate with internal teams to optimize scheduling processes and improve service efficiency.

**Experience requirements**:

- 2 years of proven experience in a fast-paced field service environment

**Knowledge / Education requirements**:

- Min high school grad / post-secondary education preferred
- Understanding of Windows Office products Excel, Word, Access,
- AccPac & Service Manager software experience is an asset but not required
- Active listener with excellent communication skills, verbal and written
- Bilingual in French and English is mandatory
- Ability to adapt to change
- Ability to work in a fast-paced environment
- Organization and detail orientated
- Knowledge of the geographic region you are dispatching for, use of Google maps - A MUST.
- Basic knowledge of Locksmithing / Security is an asset but not required

**Personality requirements**
- Work well within a team, able to perform under pressure
- Able to adapt to changing priorities and work schedules
- Firm but fair approach
- Someone who believes in customer service
- Sound judgment, critical and forward thinker

**Reporting**:You will report directly to and take direction from the Branch Manager of the area for which your services are provided. From time to time, you may be required to modify said schedule based on urgent service requirements from local clients. Each territory may have unique clients with specific needs and must be considered at all times.

**Please note**:Gunnebo provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Dorval, QC H9P 2S6: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Language**:

- French (required)

Work Location: In person

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