Assistant Store Manager

Amaranth Whole Foods Market is searching for an experienced **Full-Time Assistant Store Manager **for St. Albert, Enjoy Centre location.
- “We are your local health food store with a relentless focus on the customer. We’ve been family owned and operated for over 25 years, meeting every challenge head-on with the tenacity and resiliency of the amaranth grain
- and we are just getting started We are looking for YOU to help shape that culture”._

A successful team member:
**WILL BE**

Passionate and Knowledgeable about Health & Wellness

Put others first and willing to go above and beyond in the customer experience.

Committed, Flexible and Open to Growth.

Solution Focused and Business Minded.

**Position Title: Assistant Store Manager**

**Role**:Under the direction of the Store Manager the assistant store manager's role is to provide managerial support for the events and daily issues within the store by providing leadership and direction to the store’s team. Duties may include employee performance management, daily administration, safety, security, cleanliness, service contracts, facilitating an environment for store-wide teamwork, cultivating excellence in customer service, and optimizing store efficiency and profitability.

**Reports to**: Store Manager and Operations

**Responsibilities include**:
**Time Requirements**:

- Full-time hourly position of up to a maximum of hours 40 hrs per week
- You are entitled to a 30-minute unpaid meal break for all shifts 5 hours or longer.
- Must have a flexible working availability to work days, regular evenings, holidays and weekends and assist with store coverage as needed.
- On-call for emergencies and alarm calls.

**Daily Operations**
- Ensure the store is ready for daily operations, including:

- Maintaining operational staffing requirements within the store.
- Internal and external store cleanliness and readiness to serve the customer
- Ensure daily department checklists are being followed and completed (this includes opening procedures and closing procedures from the previous day's operation) and top tens.
- Maintaining cash and float needs from the safe.
- Assisting Category Managers to Inform staff about in-store marketing, and store sale programs (HFN Flyer, E flyer, etc.)
- Ensure all departments have the tools and resources to move forward in daily activities and to complete duties.
- Make recommendations for change that increase the standard for providing exceptional customer service and high-quality products through analysis of customer feedback, needs, and trends.
- Ensure the follow-up to any of the previous day’s issues that need remedy.
- Coordinate with the department leads the set-up and take down of special events, promotions, and product demos.
- Ensure contractors are greeted and delivered any needed information to do regular or emergency repairs to Amaranth. Also, record the follow-up work that has been completed and any necessary maintenance that still needs to be completed in the logbook.
- Support Inventory Control procedures, ensuring pricing strategies are being followed and shelf tags are accurate.
- Ensure ALL weekly reports are routinely completed for analysis as per the predetermined schedules when requested by the store manager.
- Receive via computer Grocery invoices.

**Human Resource Management**
- Record all employee issues and concerns. Follow up with team members involved and record measures taken for correction with a copy to HR and Operations.
- Support when required with new staff orientations and training
- Ensure “Expense Claim” forms are filled out accurately and sent to Payroll.
- Demonstrate and educate staff about the written material included within the Employee Handbook and any changes to store policies or procedures.

**Safety and Security**
- Identify, communicate, and correct security and safety concerns, minimize clutter and ensure aisles are free of blockages.
- Watch for shoplifting and other forms of till and receipt theft.
- Ensure accidents, injuries, thefts, and other incidents are reported to the Operations Manager and Human Resources and that the appropriate documentation is completed.
- Ensure staff and customers are acting safely and adhering to appropriate safety protocol.

**Leadership**
- Lead by example in daily activities and strive to improve personal performance every day.
- Train and coach team members on store operational procedures.
- Maintain a positive attitude and approach challenges in a pro-active and problem-solving manner.
- Direct team members to complete assigned duties and re-direct and/or provide feedback when necessary.
- Lead in the Removal of difficult customers.
- Lead in the event of a major emergency. (Practice quarterly Fire drills)

**Customer Service and Teamwork**
- Ensure staff are proactively engaging customers to ensure unparalleled customer service.
- Refer to issues for clarification or further discussions if issues are beyond the scope of manager para