Training & Development Specialist

**Regional Training & Development Specialist - Finance and Insurance (Ontario South Region)**

**London, Ontario**

At AutoCanada we are passionate about our business, customers, and talent

To be successful we need the best people to curate exceptional experiences for our customers.

As a company we are committed to providing our employees with meaningful and challenging work, an engaging and collaborative environment, recognition for performance, and opportunities for growth and advancement.

**What We Offer**
- Exceptional base salary
- Generous incentive plan
- Paid health and dental plan
- An exciting, growing business

**The Opportunity**

To play a crucial role in the evolution of our Ontario South stores F&I Departments.

The role is driven by data, collaboration with the individual stores and facilitated by the Director, Training & Development. You will be a key driver in expanding and growing the F&I business by creating, delivering, and supporting through holistic coaching of our F&I Associates, as well as our stores, on best-in-class methods that ultimately result in exceptional customer service and performance.

This role works with a greater team of trainers, reporting to the Director, Training & Development. You will be responsible to lead training F&I Training initiatives of AutoCanada within your region.

**Your Key Responsibilities**
- Work closely with the Manager of Training & Development to facilitate a formal training plan.
- Analyze each dealership’s performance reports and create a training plan, and schedule, to address identified opportunities for growth or improved performance.
- Deliver training using a variety of methods; including, providing training material, training aids and technical documents for in-person, telephonic and web-based training sessions and train-the-trainer workshops.
- Follow-up on performance of action plans with General Managers, General Sales Managers and FSMs as appropriate.
- Teach in a classroom setting, as well as one-on-one or in live customer situations;
- Liase with other AutoCanada Training and Development Specialists across the country sharing best practices and business insights.
- Liase with Finance Directors within your region including hosting monthly and/or quarterly Finance Director meetings focused on performance, strategy, and train-the-trainer sessions.
- Attend external courses from time to time related to general training techniques (i.e. train-the-trainer) and/or F&I specific training.
- Assist with general inquires related to F&I at the dealership level.
- Develop a strong working knowledge of Unifi 2.0.
- Ability to travel outside the province one week per month is a must.
- Travel outside of region may be required approximately once per quarter.

**Your Capabilities and Credentials**
- Must have _minimum_ 2 years’ experience as BOTH Financial Service Manager & Sales Manager
- Proven F&I averages and penetration rates, as well as consistently above average NPS/CSI scores.
- Exceptional communication, and presentation skills.
- Strong organizational, analytical, and project management skills with a keen ability to prioritize.
- Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate progress).
- Familiar with training, course design, development and evaluation.
- Strong time management, prioritization, and independent problem-solving skills.
- An understanding of organizational training and development methodologies and adult learning principals including leadership, organizational effectiveness, curriculum / training design, coaching, business culture, change and succession management.
- Experience in training delivery or strong facilitation, presentation and public speaking skills.
- Strong verbal, written and interpersonal communication skills.
- Excellent customer service skills and the ability to influence.
- Previously completed training courses/experience would be considered an asset.
- Must possess a valid Driver’s License and have a safe driving record.
- Must be local to London or Guelph.

INSP