General Manager

**Position Overview**:
The General Manager (GM) will be responsible for the day-to-day operations and strategic management of the London Food Bank. Reporting directly to the Executive Director, the GM will oversee functional areas, including operations, logistics, human resources, facilities and agency partnerships. This position is part of the leadership team. The GM will ensure that the food bank runs efficiently, meets organizational goals, adheres to all legal and regulatory requirements, and delivers exceptional service to the community. This position requires an experienced leader who can balance operational excellence with a passion for social impact.

This job description outlines the key responsibilities and qualifications for the General Manager position at the London Food Bank. The role may evolve as the organization grows and adapts to new challenges and opportunities.

**Key Responsibilities**:
**Leadership and Strategic Management**:

- Collaborate with the Executive Director and senior leadership team to set the strategic direction for the organization and ensure alignment with the food bank’s mission, vision, and goals.
- Lead and manage the operational execution of the food bank’s programs, services, and initiatives, ensuring consistent quality and effectiveness.
- Provide direction and support to operational staff in achieving organizational objectives, while fostering a positive and collaborative culture.
- Promote a culture of accountability, integrity, and excellence, ensuring that all staff, volunteers, and community partners are aligned with the food bank’s values and goals.

**Operations and Logistics Management**:

- Collaborate with Operations Manager to oversee all operational functions, including food growing, food collection, storage, inventory management, and distribution.
- Ensure the efficient and effective running of the food bank’s growing systems, warehouse and distribution systems, optimizing resources, reducing waste, and maintaining safety standards.
- Develop and implement processes and procedures to improve operational efficiency, and streamline workflows, while maintaining service quality.

**Human Resources and Volunteer Management**:

- Manage, mentor, and support staff, ensuring they have the tools and resources needed to succeed in their roles
- Lead recruitment, onboarding, and training for new hires and volunteers, promoting a culture of inclusivity and teamwork.
- Oversee employee performance management processes, including goal setting, annual reviews, and professional development.
- Ensure proper volunteer management systems are in place, from recruitment, retention, recognition and engage volunteers in meaningful, impactful roles.

**Facilities and Financial Management**:

- In collaboration with the Finance Office and the ED, manage the food bank’s facilities budget and financial resources, ensuring financial sustainability and responsible stewardship of funds.
- Work closely with the Finance team to track revenue and expenses, develop financial reports
- Assist in monitoring financial trends, identify cost-saving opportunities, and ensure compliance with funding agreements and regulatory requirements.

**Communication, Community Engagement and Agency Partnerships**:

- Provide support in cultivating and maintaining strong relationships with community partners, donors, government agencies.
- Provide support in collaborating with other organizations and stakeholders in the social services sector to maximize impact and ensure a coordinated approach to food security.
- Support the work of the ED in overseeing the implementation of agency partnership agreements, including the collection of data for research purposes
- Represent the London Food Bank publicly as required.

**Risk Management and Compliance**:

- Ensure that the food bank complies with all relevant local, provincial, and federal regulations, including health and safety standards, food handling regulations, and privacy laws.
- Implement and monitor risk management practices to safeguard the organization’s assets, reputation, and staff.
- Stay informed of industry trends and best practices, adapting strategies and operations accordingly.

**Other Responsibilities-**
- Other responsibilities or management of adhoc projects as assigned by Executive Directors.

**Qualifications and Skills**:
**Education and Experience**:

- A Post Secondary Degree will be considered an asset.
- Minimum of 5 years of experience in non profit management or food security programs, with at least 3 years in a leadership role.
- Proven experience in operations management, budget oversight, team leadership, and community outreach.
- An understanding of food security issues, social service systems, and non profit financial management is a significant asset.
- Experience with grant writing, and building partnerships in the community is highly desirable.

**Skills and Abilities**:

- Exceptional leadership and management skills,