Monitoring Operator

2 weeks ago


Winnipeg, Canada F. H. Black & Company CPA Inc. Full time

We have partnered with a local Winnipeg based company and leader in the safety & security industry to support in their search of a new Alarm Monitoring Operator to join their team. As the Alarm Monitoring Operator, your main responsibility is to process incoming alarms and answer all related incoming phone calls. You are considered our main workforce of the Monitoring Services Department.

**Shift Information**

Monday to Friday
- 2:30pm to 10:30pm

**Core Responsibilities**
- CheckMate Alarms
- Elevator Alarms
- DICE Alarms
- SafetyNet Alarms

**Work Conditions and Physical Capabilities**

Work under pressure, Attention to detail, Tight deadlines, Overtime, Manual dexterity, Fast-paced environment, Sitting (sit-stand desks available)

**Personal Suitability**

Excellent written communication, Organized, Flexibility, Effective interpersonal skills, Values and ethics, Team player, Excellent oral communication, Client focus

**Security and Safety**
- Criminal record check

**Requirements**:

- Minimum 2 Years’ Customer Service Experience
- Call Center Experience is Considered an Asset
- Previous Experience in an Alarm Monitoring Station is Considered an Asset
- Non-Violent Crisis Intervention is Considered an Asset

**Benefits**:

- Extended health care
- On-site parking
- Vision care
- Wellness program

Work Location: In person



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