Hangar Support

**JOB POSTING**

**COUNTER SUPPORT**

**We’re all about **the craft.**

KF Aerospace is proud to deliver innovative aircraft solutions for corporate, commercial, and military customers worldwide. Launched 50 years ago out of Canada’s Okanagan Valley, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, air cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to a 1,000 strong, highly skilled workforce. Our passion for our craft fuels every project we touch.

**JOB OVERVIEW**

The Counter Support position reports to the Counter Supervisor. The Counter Support position is responsible for providing a high level of customer service in the following areas: ERP system data entry, materials handling, materials stocking, materials staging, controlled products handling, inventory management and housekeeping and administrative support for KF Aerospace.

**DUTIES AND RESPONSIBILITIES**

The Counter Support position is responsible for the following key areas:
**Materials Handling**

Locating, issuing, and restocking Consumable and Rotable parts and supplies as requested by company personnel. This involves:

- Utilizing the ERP system
- Issuing material to specified projects as per standard operating procedures
- Core processing
- Issuing & returning tooling when working at the west, north and south counter or when providing support to the tool crib
- Routing damaged tooling to the tool crib with supporting documentation

**Materials Stocking**
- Ensuring accurate stocking and restocking of all stores materials
- Preparing materials for stocking - including packaging and labeling
- Unloading inventory carts and stocking materials in a safe and efficient manner
- Ensure data maintained accurately within ERP system

**Materials Staging**
- Ensuring requested materials are pulled and prepared for delivery in a timely and accurate manner
- Picking and completing internal shop work order requests
- Receiving, Staging, and completing other counter stock orders
- Processing the Aircraft support bench requests
- Pulling material for delivery to other counters
- Processing orders for distribution to out bases
- Completing material requisition orders to various shops and locations / aircraft huts

**WHIMIS Products Handling**
- Ensuring that the labeling and stocking of hazardous goods or expired controlled items are conducted within established policy and procedures
- Recognizing and correcting any deficiencies in labeling
- Providing access to and interpretation of the Material Safety Data Sheets (MSDS) as requested

**Inventory Management and Housekeeping**
- Ensure parts are in standard format for stocking and ready to be picked as needed
- Ensure work area is clean, organized, and free from hazards
- Arranging inventory in First in First Out (FIFO) order on shelf
- Labels visible and outward facing on all materials
- Regular housekeeping of counters, floors, shelves, and staff work areas
- Reordering material with low stock levels if no safety stock set
- Conduct inventory count spot checks for accuracy

**Administrative Support**
- Functions as after hour’s switchboard
- Address incoming calls for material movement during regular business hours
- Provide administrative support and data entry to Counter Supervisor as required
- Respond to support requests from other counters

**REQUIREMENTS**
- Grade 12
- Strong sense of urgency and accuracy
- Demonstrated organizational skills and attention to detail
- Strong interpersonal skills
- Able to work effectively independently and as part of a team
- Strong initiative and multi-tasking skills
- Basic computer skills and familiarity with MS Office programs and Internet
- Must be able to work rotational shift work
- Must be physically fit
- lifting aircraft parts and supplies up to around 50 lbs
- standing for an extended period (up to 2 hours)
- constant reaching and bending to shelves
- climbing step ladders and stairs regularly to retrieve parts from the higher shelves
- Must be able to move/respond quickly to job requirements
- Previous work experience in a customer service, parts environment would be an asset

**BENEFITS**

Full-Time staff benefits include (but are not limited to):

- Health and Dental
- Short & Long-Term Disability
- Health Spending Account
- Paid vacation and Personal time off
- The opportunity to bank overtime
- Pension matching plan and voluntary RRSP
- Employee & Family Assistance Program
- Free financial advice
- A bonus program based on organizational performance

**HOW TO APPLY