Accounting + Dealer Support

**Company Description**

NightRider LEDs Inc. is looking for team members to support our growing customer base NightRider has been in the business of distributing commercial, industrial and heavy-duty LED lighting products and accessories since 2013. We look forward to growing our team with fun, innovative and dedicated people to share in the company's success.

**What You will Like About Us**
- Your opinion matters. You will have a voice in directing our pathway to success.
- Dynamic Management Team that wants you to succeed as part of our team.
- We are more than a job, build your knowledge and expertise for the long term with us.
- Work/Life Balance
- Never a dull moment - not the same mundane day over and over again

**Responsibilities + Tasks**
- Leadership_
- Display a positive attitude towards your teammates
- Arrive at work on-time and ready to achieve daily objectives
- Dedicated to work as part of the team to achieve NightRider LED's goals
- Manage any office requirements such as stationary needs
- Second point of contact with service providers such as IT, janitorial, landlord and logistics companies
- Assist Management Team with customer focused projects to build customer relationships
- Dealer Support Responsibilities_
- Provide assistance to the Dealer Support team by processing customer purchase orders within 2 hours of receipt (including order confirmations)
- First point of contact on the NightRider call center queue
- Respond to customer inquiries within 2 hours of receiving them
- Refresh and update swag inventory as part of NightRider’s Dealer Rewards Program
- Manage incoming and outgoing mail
- Provide backup support for processing shipping documentation
- Assist with completing RGA forms for warranty and other customer issues
- Filing to be completed daily - Invoices, RGA's, AP, AR
- Other administrative tasks led by the Management Team
- Provide any feedback on competitor information or new product ideas to the Management Team
- Accounting Support Responsibilities _
- Send out all customer statements on a monthly basis
- Complete bank deposits (excel) and post payments as required in QBO
- Manage the bank and credit card reconciliations and match to receipts as needed
- Electronically file invoices to be paid in QBO and on SharePoint
- Make outbound A/R calls as needed to keep A/R below 10% over 60 days
- Provide additional statement information (invoices, credits) to customers as requested
- Maintain the A/R aging summary for dealer support (do not ship, no rewards)

**Key Performance Indicators (KPI's)**
- A/R is less than 10% over 60 days
- Internal Errors are kept below 2% of packing slips
- Committed Order Value is below 10% of Monthly Sales Amounts
- Warranty Claims are resolved within 15 days of receipt
- Orders are shipped within 2 business days of purchase order receipt
- Sales targets achieved

**Benefits**
- Long Term/Short Term Disability Insurance
- Matching RSP plan after one year
- 2 weeks vacation, 16 hours flex time
- Health Benefits (medical, dental etc.) through Manulife
- Training Budget

**Profile**
- Complete MBTI personality profile during hiring process
- Post Secondary in Bookkeeping, Accounting or Customer Service an asset
- Experience with QuickBooks online an asset
- English language skills required, French language skills an asset
- Strong numeracy skills and attention to required
- A desire to learn and grow

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flextime
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Accounting: 1 year (required)
- Customer Service: 1 year (preferred)

Work Location: One location