Manager, Infrastructure Operations

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Security, Level B2

Job Title

Manager, Infrastructure Operations

Department

Systems & Infrastructure| Campus Security | Safety & Risk Services | VP Finance and Operations

Compensation Range

$7,622.83 - $11,886.67 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

June 8, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Manager, Infrastructure Operations, is responsible for operational oversight of all access operations functions, along with the planning and oversight of operational projects and preventative maintenance programs. The role is responsible for developing, maintaining and implementing effective administrative and security processes and frameworks to ensure unit effectiveness and work performed is tied to departmental strategy and best practices. This position oversees a team of technicians, locksmiths and access coordinators responsible for installation and maintenance of security systems, training programs for users of the systems as well as the distribution and auditing of physical and digital access. This position is responsible for working collaboratively with UBC service units, leased space tenants, UBC Properties Trust and UBC IT.

Organizational Status

The Manager, Infrastructure Operations reports to the Senior Manager, Systems and Infrastructure and has oversight of the Access Technicians, Locksmiths and Access Coordinators. This position works closely with Campus Security leadership, interval partners, external consultants involved in various initiatives.

Work Performed
- Leadership_- Promotes and supports a positive culture, aligned to established values, while demonstrating a collaborative approach and high standard of service delivery.- Coaches, mentors, and provides development opportunities for reporting staff.- Ensures effective collaboration between Infrastructure Operations and all Security portfolio teams to enable effective, efficient and risk-based operations.- Ensures effective collaboration with service unit and project management teams to ensure success with projects that are effective, efficient and risk-based in scope.- Works closely with the Manager, Systems and Compliance to develop and implement sustainable and secure solutions for access system compliance- Provides leadership and management of Head Technicians, Locksmiths and Access Coordinators and by extension, their operations teams. Responsible for recruitment and oversight of effective, efficient and risk-based work.
- Operational Planning and Oversight_- Oversees the direction of Infrastructure Operations teams.- Ensure effective workforce management, administration and resource planning to balance employee engagement, training and operational needs are sustainably met.- Inform and support the development of the Systems and Infrastructure strategy and operating model.- Participate in developing and implementing Infrastructure operating plans based on formal agreements (Service Level Agreements, MOU’s, etc.) established with UBC internal and external partners.- Maintains and communicates operational metrics to ensure effective operations
- Service Delivery_- Promotes and supports a positive, high-performance culture of Safety Operations at UBC, demonstrating a collaborative approach and high standard of service delivery.- Partners with Campus Security leadership to implement, audit and evolve service delivery processes.- Provide insights and support the development of standards for Infrastructure operations based on best practices, divisional strategy, and industry trends.- Prioritizes Infrastructure operational projects and initiatives including planning and oversight of preventative maintenance programs.- Oversees installation, administration and servicing of access systems.- Oversees training programs for internal and external customer use of access systems- Oversees audit program of access systems, services and products- Ensures effective collaboration within the Infrastructure Operations team to support a seamless customer service experience.- Perform all other duties as required.

Consequence of