Customer Service/product Consultant

Everything Wine is an exciting entertainment beverage organization that recognizes the value of employee effort, commitment and dedication. Our mission is to search the world to bring the very best value and quality to our customers in a fun and experiential environment. As with any dynamic culture that strives to be the best, the content will continue to evolve over time, and we encourage you to continually learn on the job and seek mentoring opportunities from within our organization. We support and are proud to promote from within, so growth-minded individuals are who we look for to add to our teams.

If you have a passion for people and are a wine, beer and spirit enthusiast, you’ve come to the right place.

**Reports to**: Store Manager, Assistant Store Manager, Supervisors at:
**Everything Wine - 19868 Langley Bypass, Langley BC V3A 4Y1**
- **We are looking to fill 2-3 seasonal positions which will be from now until Dec. 31st, 2024. **_

**All applicants must be 19+**

CORE VALUES

**Generosity**

You are generous with your knowledge and time. You make time to go above and beyond with customers and your team. You share candid feedback to help others grow.

**Humanity**

We like people who are just good humans. You understand that we are not in the wine business, we are in the people business. We connect with people through their eyes of a good neighbor. You are known for your authenticity, honesty, integrity and humility.

**Innovative**

We will always be nimble, embrace and drive change, and challenge the status quo. So don’t get too comfortable. We are forward thinkers, obsessed with redefining the experience of our industry, we challenge every assumption, and we will make mistakes along the way. But that is inherent to every innovation.

**Perseverance**

We accept that we are not perfect, and that failure will happen. We are tenacious, but when things don't work, we pivot and embrace these experiences as information that will guide us forward. We believe in a test and learn environment and remain curious. How you inspire and impact your team drives our company's success and is your number one job.

**A day in the life**:

- Providing a positive, engaging and memorable experience for all our customers.
- Welcoming our customers with a warm and friendly greeting as they enter the store.
- Sharing your knowledge and passion for wine, beer and spirits when assisting all customers.
- Enthusiastically make all customers aware of current sales, promotions, and any upcoming events that may be of interest to them.
- Take every opportunity to be restocking, facing the shelves so that the store is always well merchandised and looking its best.
- Assist in unloading and shelving of all wine orders as they arrive at the store.

**Skills**:

- Verbal and written communication skills
- Critical thinking, problem solving and decision-making skills
- Customer service and selling skills
- Effective time management skills
- Customer conflict resolution
- Understanding of basic computer and technology functions

**Personality Traits**:

- Welcoming and friendly
- Works well with others
- High integrity
- Detail oriented
- Resourceful
- Self-starting and motivated to contribute
- Coachable

**Qualifications**:

- 2-3 years retail or customer service experience
- WSET Level 1 or applicable knowledge in the industry
- Serving it Right certificate

**Company Traits**:

- Inclusive and open-minded
- Customer focused
- Efficient
- Authentic
- Collaborative

**What's in it for you?**
- An awesome discount on wine, beer, spirits and accessories
- Eligibility for comprehensive health benefits
- Working with a great, dynamic team
- A fun work environment
- ongoing tastings and education
- Possibility of growth within the company

**Job Types**: Part-time, Temporary

Pay: $17.40-$19.15 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Langley, BC V3A 4Y1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person