Parts and Service Advisor

**Company Overview**

We are a large, full-service marina nestled in the southwest corner of beautiful Penetanguishene Harbour. As the largest independently owned marina on Georgian Bay, we understand the importance of exceeding our customers’ expectations.

**Position Overview**

**Customer Interactions**
- Provide exceptional friendly and professional customer service to all marina patrons by interacting with them in a personable manner to guarantee a pleasant and safe experience
- Greet customers and assess their service needs for boats and marine equipment
- Assist customers in selecting and purchasing marine parts, accessories, and supplies
- Provide accurate estimates for repairs, maintenance, and service work
- Process any client or supplier returns
- Process customer transactions over the phone with the point-of-sale system
- Receive client payments and process point-of-sale on merchandise and parts
- Keep records of parts sales, returns, and exchanges.

Essential Job Functions
- Continually strive to meet the Hindson Marina standard of customer experience
- Follow, understand, and practice all Hindson Marina policies and procedures (i.e., workplace health and safety & HR policies)
- Maintain clear communication between customers and the service team, updating them on service progress and completion timelines
- Coordinate with service technicians to ensure timely availability of required parts
- Maintain a clean, orderly and safe working environment
- Perform accurate cashier reconciliation reports
- Perform daily till balancing and summit to accounts payable
- Update customer key list

**Inventory**
- Organize and shelve all merchandise in the Chandlery and parts department
- Manage and rotate stock, create displays, organize and shelve merchandise properly
- Help maintain accurate inventory of parts and place orders as needed to replenish stock
- Receive, inspect, and properly store incoming parts and equipment
- Maintain stocking levels throughout the season
- Conduct accurate inventory cycle counts and reconciliation
- Ensure all necessary parts and materials are available for scheduled repairs
- Accurately process repair orders in a timely manner
- Work with vendors and suppliers to source and order specialized parts
- Perform accurate annual inventory
- Organize and maintain a well-stocked and labeled parts department.
- Maintain updated knowledge of products, industry trends, and methods by attending Trade Shows and Training Programs
- Request assistance or defer all technical questions to Service or the Parts Manager
- Perform any other duties that may be requested by your Manager or Owner

**Job Requirements**:

- Minimum 3 years’ experience in a retail marine parts or automotive parts environment
- Knowledge of boats and marine systems is required
- Knowledge of outboard and inboard regular maintenance and service schedules is an asset

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- Experience with LightSpeed computer software or a marine oriented POS system is an asset
- Possession of a valid G license is preferred
- Valid Pleasure Craft Operators card is an asset
- Possession of a valid First Aid and CPR Certification is an asset

**Other Job-Related Soft Skills**
- Must possess superior customer service skills
- Must work well as a team and individually
- Must have strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment

**Working Conditions**:

- Required to move, lift, carry, pull, and place objects weighing less than or equal to 50lbs without assistance
- Stand, sit, or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting and pulling
- Move over sloping, uneven, or slippery surfaces
- Significant exposure to varying weather conditions
- May encounter excessive noise from boat engines and equipment
- Will encounter noxious smells from wastewater, gasoline and diesel fuel
- Will encounter hazardous materials, dangerous or toxic substances and chemicals

**Benefits**:

- On-site parking
- Uniform provided
- Comprehensive training
- Competitive wages
- PPE provided
- Company events

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Application question(s):

- How many years experience do you have in the boating industry?
- How many years experience do you have in the automotive industry?
- Please confirm you area able to work every Saturday.
- How many years experience do you have with POS systems? Which systems?

Work Location: In person