Youth Ambassador

2 weeks ago

Calgary, Canada Westside Regional Recreation Society Full time

Positive interactions
- Build positive relationships with youth in the facility
- Greet and talk to all guests and members of Westside
- Be accessible and approachable
- Provide facility information and be able to answer questions or know who to send the customer to get the right answer
- Serve as a positive role model for youth and staff in the facility

Supervision
- Youth Ambassadors will frequently walk through the gyms and main facility areas to connect with youth, and ensure proper facility usage
- Supervise youth patrons to ensure proper code of conduct is being followed
- Ensure users are using the facility in a responsible manner and are aware of the various rules in the facility
- Assist and deal with first aid and emergency situations
- Ensure Westside provides a safe and friendly environmental for all who visit
- Provide youth conflict resolution within the facility
- Monitor youth behavior as a preventative service in dealing with conflict
- Speak with youth about behavior concerns before they become incidents

Communication
- Educate youth on the potential opportunities in the facility, including programs, activities and volunteer opportunities
- Address the needs of the youth in a positive and respectful manner

Risk Management
- Document and communicate all behavior issues or incidents with youth
- Complete Incident Report Forms as required
- Maintain activity areas to ensure cleanliness and safety
- Assist in ensuring consent forms have been signed for appropriate programs
- Follow all general facility rules related to general behavior, demeanor, use and care of facility areas, assist in the recognition of any criminal activity
- Maintain equipment in good working order
- Perform first aid as required
- Complete first aid kit inventory monthly

Youth Orientations
- Facilitate and deliver Youth Orientations
- Give youth the skills they need to access the building independently
- Show the youth the various facility areas and associated rules
- Communicate information to parents

Lending out equipment
- Assist in lending out drop-in sports equipment, obtaining customer id, and then getting the equipment back and returning the proper ID if required
- Organize and supervise badminton rotation during the busier badminton periods if required

Gym set-up for drop-in and rental activities
- Assist in setting up gyms for the scheduled drop-in or rental activity for their scheduled shift
- Ensure a safe space by making sure there are no floor-plates left on floor, uncovered post holes or other obstacles present that may cause injury to users
- Act as the contact for the rental group if they require assistance during the rental

When2Work
- Employees must stay up to date with their assigned shifts on When2Work to see shift changes
- Find coverage through When2Work if unable to work an assigned shift
- Read/respond to message sent by managers and other employees through When2Work

**Licenses & Certifications**: Required
- CSA Standard Z1210-17 IFA

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