P.l.a Intake Coordinator

P.L.A - Intake Coordinator

20 Hours a week

Permanent Part - Time

Program summary

Provides legal information, support, referrals and advocacy services for low-income residents of the Shuswap area. Program is based in Salmon Arm.

Job summary points:
Providing overall administrative support for the poverty law advocacy program such as:

- Answering calls from clients, assessing the nature of their enquiries,
- determining if clients meet criteria for service, otherwise suggesting suitable resources
- scheduling clients
- entering information into database, opening client files

Qualifications/experience/skills:
Post-secondary education in social sciences, law, counseling or other relevant qualification or combination of relevant education and experience

Aptitude for working effectively with disadvantaged clients, ability to deal with distressed clients in a calm and respectful manner

Ability to manage confidential information and understand need for high ethical standards and discretion.

Knowledge of local community resources and an awareness and understanding of poverty and diversity-related issues

Criminal record check

Excellent verbal and written communication skills

Ability to work effectively with people of diverse cultural and socioeconomic backgrounds

Proficiency with Mac computers and Microsoft Office and a willingness to learn and adapt to legal technologies

**Only successful applicants will be contacted**

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $15.65-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Salmon Arm, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person