Front Desk Receptionist

Founded over thirty years ago, BD Graphics & Printing is a family-owned trade printer known for its superior expertise and know-how in the North American printing industry. We offer efficient and top-quality print projects for all budgets and business types.

We currently have an exciting opportunity for a **Front Desk Receptionist. **This role is based at our office in Scarborough, and reports to the Senior Account Manager/ Office Manager. Working hours are Monday to Friday from 9 AM- 5 PM.

**Job Summary**

We are currently looking for Front Desk Receptionist to handle customer queries, process job orders, and coordinate with the Purchasing/Accounting team to ensure timely and accurate delivery of printing jobs and customer billing.

**Responsibilities**
- Front face for customers walking through the door & on the phone.
- Coordinating resolutions for customer concerns and issues. Providing internal and external feedback to quality control.
- Scheduling shipments, creating shipping labels and customs invoices.
- Keeping customers informed on the status of their order.
- Preparing completed dockets for accounts receivable to invoice.
- Providing information to customers on our products and services.
- Maintaining customer information in QuickBooks and workflow system.
- Consult with production manager to determine the timeline based on client requirements.

**Experience**:

- Post-secondary diploma or degree is an asset.
- Enjoy working in a fast paced deadline driven environment
- 1+ year of full time customer service experience.
- Prior experience in the printing industry is an asset.

**Skills and Abilities**:

- Proficient with Microsoft Outlook, Word, Excel, and Adobe PDF.
- Excellent written and verbal communication skills.
- Highly self-motivated and hard working.
- Ability to multitask and manage multiple priorities.
- Attention to detail.

**What we have to offer**
- Grow and Develop: We are expanding
- come grow with us, try new opportunities.
- Sustainability Support: Participate in an organization that's part of the new circular economy.
- Birthday Benefit: Take your birthday off on us, enjoy your day without losing your pay.
- Recognition: Get recognized for your hard work.
- Diversity and Inclusion: Be part of a culture where Diversity and Inlcusion is celebrated.
- Casual and friendly office environment.
- Work within a stable business (essential service).
- Onsite parking & TTC accessible.

Best Deal Graphics & Printing is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values and corporate culture, Best Deal Graphics & Printing is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. If you have an accommodation need, please contact HR in advance of your interview to make appropriate arrangements.

By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal.

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- Front desk: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- Chinese (preferred)

Shift availability:

- Day Shift (required)

Work Location: One location