Application Specialist

2025-07-18
- Saint-Bruno de Montarville
- Full-time

**At EPIQ Machinery**, we challenge the boundaries between a technology company and a heavy machinery manufacturer by continuously integrating new technologies into our equipment.

We are committed to providing our clients with an exceptional service experience. As a growing company known for its excellence, we are looking for an **Application Specialist** who will serve as a crucial link between the sales team, customers, and other departments within the company.

**What We Offer**:

- Permanent full-time position, based on a flexible 38-hour schedule over 4.5 days per week (Monday to Friday)
- Competitive salary
- Flexible hours and remote work policy (only 2 days on-site) / Work-life balance
- Group insurance plan, 75% covered by the employer
- Progressive RRSP over the first 3 years
- Employee Assistance Program (EAP)
- Minimum of 3 weeks of vacation (based on experience)
- Paid sick and personal leave (40 hours annually)
- Training and development opportunities
- A dynamic corporate life with activities and events
- The security of working for a growing company
- A dynamic and innovation-focused environment

**Position Overview**:
Our future team member plays a key role in the efficiency of the sales process by providing fast and accurate support, thereby contributing to the satisfaction of account managers and clients. They ensure that the delivered solutions meet the client’s operational needs and technical specifications precisely.

**Key Responsibilities**:

- **Quote Preparation**:
Generate accurate and complete client quotes, including detailed product specifications, accurate pricing, and commercial information, in coordination with sales, product, and technical teams.
- **Solution Development**:
Interpret specifications and select equipment to meet client requirements. Collaborate closely with account managers, product managers, and technical teams to develop customized solutions that address the client’s specific challenges and goals. This involves translating operational needs into a coherent and effective equipment system.
- **Cost Estimation**:
Build cost sheets to determine sales pricing for each opportunity. Develop tools and processes that enable the most accurate cost assessments possible, based on past projects and input from engineering and procurement teams.
- **Technical Proposals**:
Create and assist in the creation of detailed technical proposals that demonstrate how the proposed solutions meet client needs, including technical specifications, integration plans, and any required customization.
- **Visualization Tools**:
Use CAD software or other design tools to create visual representations and simulations of customized solutions, helping clients understand how the proposed equipment integrates into their operations.
- **Sales Order Processing**:
In collaboration with the account manager, efficiently process sales orders, ensuring all required information is accurate and complete. This includes fully transferring order details to the project management team.
- **Customer Relationship Management (CRM)**:
Alongside account managers, regularly update the CRM system with customer interactions, sales activities, and relevant client information to allow the sales team to track progress and follow-ups.
- **Request Follow-Up**:
Act as a point of contact for client inquiries on behalf of the account manager, providing timely and accurate responses to questions regarding products, services, quotes, and order statuses.
- **Internal Communication**:
Serve as a bridge between the sales team and other departments such as finance, logistics, engineering, and production, ensuring smooth sales operations and timely customer responses.
- **Sales Reporting**:
Assist in preparing sales reports and analyses by tracking sales metrics and identifying trends that may impact the business.

**Qualifications & Experience**:

- Experience in sales or customer service in a technical environment
- Proficiency with relevant industry software (e.g., CAD, SolidWorks, simulation tools)
- Ability to clearly explain complex technical information
- Strong problem-solving skills
- Good communication and interpersonal skills
- Ability to interact effectively with clients and internal teams

Join us and be part of a team that values your work and well-being every day.
Here, your talent truly makes a difference