Desktop Support Analyst

4 weeks ago

Toronto, Canada Bantrel Co. Full time

**Company Description**
Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada.

For 40 years we have delivered end-to-end solutions for some of Canada’s most challenging and complex energy, mining, infrastructure, and nuclear projects, with an unrelenting focus on safety and quality. Bantrel performs design and procurement services from our primary Calgary, Edmonton and Toronto office locations and delivers construction management and self-perform construction services at various Client sites across Canada.

We operate independently but leverage the global expertise of and provide resources to our affiliate Bechtel Corporation, one of the largest EPC companies in the world, and remain Canadian focused including through our other shareholder, McCaig Investments, a respected local family group of businesses and deep community supporter. Our private ownership provides long-term business planning and strategic decision horizons supported by a strong financial position.

Bantrel Co.: My Company | LinkedIn
- **Contract:12 months**

**Duties & Responsibilities**:

- Provide technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers within prescribed service levels.
- Provide initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
- Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network.
- Experience with installations of a variety of large engineering software suites will be considered an asset.
- Setup, installation, configuration, and troubleshooting of desktop hardware and software. (Windows 10/11)
- Purchase, configuration, and troubleshooting of mobile hardware. (Mostly iOS with deployment via ABM & Intune)
- Purchase, & installation of a variety of computer peripherals including installation of graphics cards, RAM etc.
- Communicate open items and issues to key stakeholders, including management.;
- Assume additional responsibilities as assigned/required.
- Shipping and Receiving IT Assets between Offices and Field Sites.
- Ensure stock & build rooms are clean and organized, maintaining a safe work environment

**Qualifications**
- A diploma in a computer science, information systems or computers discipline or proven experience in the described role
- Minimum 3 years help desk customer service experience as well as hands-on desk side support (2nd level).
- Knowledge of an Incident Tracking and Knowledge Base system is an asset.
- Specific experience and/or training in Microsoft Office Suite problem solving (specifically Teams, SharePoint).
- Experience in remote desktop support an asset.
- Working knowledge of EntraID and Active Directory
- Experience supporting Xenapp/Xendesktop environments
- Working knowledge of Citrix Environment
- Multi-tasking and coordination skills in a high pressure and fast-paced environment

**Additional Information**

Our culture is guided by our **Mission and Values**, these shape how we treat one another, our Clients, and how we achieve excellence. Bantrel has a long and vibrant history of local community involvement, employee volunteerism, and corporate philanthropy.

We offer a competitive compensation package, a great learning environment, interesting & challenging work and the opportunity for career advancement.

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