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Desktop Support Analyst

4 weeks ago

Toronto, Canada Healwell AI Inc Full time

BioPharma Services Inc. is looking for a Desktop Support Analyst responsible for supporting our Toronto facility.

As a Desktop Support Analyst, you will closely work with the Information Technology team.

**You will have the opportunity to**

  • Troubleshoot and resolve support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required.
  • Record all incident tickets under the appropriate severity into the ticket tracking system.
  • Install, troubleshoot, patch and replace end user IT workplace equipment (pc, printers, smartphones, peripherals, etc.)
  • Maintain local servers and networks in collaboration with Corporate IT team
  • Maintain an up-to-date inventory of all IT Assets (Hardware and Software)
  • Provide support for audio-visual setups, system hardware and connectivity issues
  • Provide technology training to new hires, either in-person or through online sessions
  • Provide support for telecom issues as required
  • Participate in various corporate IT projects and support issues as required
  • Assist in technology specific research and stay up to date with technology trends
  • Provide an in-person support to BioPharma’s Toronto facility
  • Participate in the after-hours on-call schedule if needed

**What you will bring**

  • Minimum 2 year of experience and post-secondary education in an IT-related field of study
  • Microsoft Windows 10, 11, Mac OS, Google Workspace, and Office 365 experience
  • Experience in working with MDM solutions
  • Ability to lift/move equipment/boxes up to 40lbs
  • Good verbal and written communication skills
  • Experience working with clinical or medical systems is preferred
  • CompTIA A+, ITIL certification is a nice to have