Intermediate Claims Representative, Bodily Injury

Job ID : 7046
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : London, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Intermediate Third Party Bodily Injury claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Automobile Bodily Injury, or Accident Benefit Claims, or Automobile PD Claims of increasing complexity. You continually support the Team environment and raise your hand to assist others. You have a desire to be part of a diverse, highly engaged and high-performance team.

**What can you expect in this role?**
- Reporting to the Team Leader, Casualty, you are accountable for managing a portfolio of Intermediate Bodily Injury Claims.
- Engage all stakeholders in the effective management of a claim including underwriting and senior leadership
- Confirming policy coverages, investigating claims to determine liability and quantum. Maintaining detailed file records.
- Attending/participating in mediations, pre-trials and settlement initiatives.
- Settle claims directly with Plaintiff’s Counsel.
- Direct and Instruct Defence Counsel.
- Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors
- Perform well in a busy operation and remain calm under pressure
- Strive to continually push the boundaries of your adjusting experience and personal learnings
- Team player adaptable to changing environment
- Strong written and verbal communication skills
- Ability to work independently

**What do you bring to the role?**
- University degree, a college diploma or the CIP designation
- Minimum 3 years of claims handling experience
- Professional, friendly and courteous in all interactions, whether with customers or co-workers
- Perform well in a busy operation and remain calm under pressure
- Team player adaptable to a changing environment
- You’re dependable with strong interpersonal skills
- You have strong communication skills
- You’re focused on building engagement and culture
- Proficient in MS Office and strong computer skills
- Bilingualism in both English and French or other languages is an asset
- Licensed in multiple provinces is an asset

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid