Supervisor

**Registered Nurse/Registered Practical Nurse-Supervisor**

The Supervisor - Assisted Living Programs is responsible for the effective day to day coordination of the Assisted Living programs. This role supervises front line staff, and other admin staff as required. The S-HALP ensures accurate and effective staff scheduling, day to day employee relations, program data entry including payroll, data collection, report generation, and other supervisory duties as required. The S-HALP also participates in various program level committees and/or community facing discussion groups.

This role directly supports the Manager - Assisted Living Programs (M-HALP) by acting as the first point of contact for program staff members as it relates to the day to day operations. The S-HALP also works in close co-operation with external stakeholders as well as Head Office Staff.

**CORE DUTIES AND RESPONSIBILITIES**

**Supervision / Operations**
- Supervising the Assisted Living Personal Support Workers, and other non union staff (and in some cases other admin staff) in their daily activities, including general performance coaching and employee relations
- Acting as an initial point of contact for operational questions and/or day to day functionality
- Coordinating and overseeing program scheduling, including regular shifts, vacations and other scheduling requirements, monitoring staff availability and call-in’s
- Maintaining high levels of team work, integrity, and confidentiality among program staff, organizing staff daily huddle meetings
- Assisting with program staff events such as staff meetings, team activities, improvement initiatives and other team activities as required
- Providing coaching to other program staff members on general operational requirements including processes, procedures, software (eg. Procura) and behavioural expectations
- Performing data entry into the Procura database software
- Participating in various external meetings, discussions and/or committees (e. g. Emergency Management Committee)
- Ordering supplies for the program
- Assisting on the preparation of bi weekly payroll
- Maintaining petty cash for the program
- Organizing and reporting on various program audits, surveys, inspections and program communications
- Responding to, and finding solutions for, basic client issues (e. g. care plan inquiries, time changes, lost keys etc.)
- Creating and distributing information packages to client’s and client’s family members
- Organizing elevators for client moves, tracking keys and security swipe cards
- Maintaining client files in an accurate and effective manner
- Maintaining all program level human resources files, documentation and organization forms
- Participating in basic union activities and pre-grievance discussions with staff
- Working in collaboration other staff (e. g. IT, HR) to find solutions and resolve issues
- Participating in 24/7 on-call duties

**QUALIFICATIONS**:

- A university or college level education in a Regulated health profession such as RN or RPN, **required**:

- Current and unrestricted registration with CNO, **required**:

- 1-3 years of previous experience in a similar role, **required**:

- Previous Supervisory experience, **required**:

- Previous RN, RPN, PSW, Social Work, or Community Support experience, **preferred**:

- Intermediate knowledge of MS Office (Excel, Word, PowerPoint), **required**:

- Previous experience using scheduling programs (e. g. Procura), **preferred**:

- Knowledge of medical terminology, **preferred**:

- Previous experience with an on-line training platform, **an asset**:

- Previous union environment experience, **an asset**:

- Vulnerable sector police check at time of hire, annual declaration,** required**:

- 2 step TB test at time of hire, **required**

If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

ttHmk9DUxB