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Customer Service Agent
2 weeks ago
Looking for experienced Customer Service professionals to join our growing team Earn $16 - $17 hourly
Do you enjoy taking care of people and being part of a team? Do you thrive in collaborating with diverse teams and resolving a variety of concerns (including delivery, warranty and extended warranty)? Can you take ownership and manage cases from beginning to resolution?
The Dufresne Group is currently seeking Customer Service Agents for our Guest Care Team within our Winnipeg Distribution Centre located at 230 Panet Road.
What are the perks?
Market competitive wages starting from $16 to $17 per hour;
Comprehensive benefits plan;
Excellent team member discounts;
Employer Sponsored Retirement Savings Plan;
Career growth and continuous development;
Free parking.
**As a Customer Service Agent, you will**:
Provide excellent customer service to our team and our guests
Negotiate resolutions with our valued guests
Accurately open, monitor and close Customer Service Orders
Accurately record Delivery Completion Data
Answer telephone inquiries regarding deliveries as required and schedule when necessary
Ability to balance the needs of our guests and company alike
As a successful Customer Service Agent, you will have the following:
Availability to work days, evening and weekends as required
Customer Service experience a must. Contact Center experience an asset.
Excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect
If this sounds like you, we would love to meet you
