Systems Administrator

JOB POSTING - SYSTEMS ADMINISTRATOR

Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own clinics. Fresenius Medical Care provides dialysis services in over 120 countries, including over 3400 dialysis clinics and 40 production sites worldwide.

In Canada, Fresenius Medical Care has been caring for patients undergoing dialysis for over twenty-five years. We understand the impact that chronic kidney failure has on people's lives, and we are committed to providing outstanding patient care that goes beyond innovative dialysis products and therapies. We care about each patient’s individual situation, whether they want to perform dialysis in their familiar surroundings at home, undergo dialysis at the hospital, or receive dialysis in one of our clinics. Our vision is to be the undisputed leader and trusted partner in renal therapies in Canada, and this vision is reflected in our key values: collaborative, proactive, reliable, and excellent.

Fresenius Medical Care Canada is currently recruiting for a temporary, full-time Systems Administrator on a 1-year contract, working out of our head office in Richmond Hill, Ontario. The position entails the following:
DUTIES / ACTIVITIES:
CUSTOMER SERVICE:

- Responsible for driving the FMCC culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

- Advanced troubleshooting of computer systems and Network equipment
- Answers various user inquiries, concerns and issues and ensures they are resolved in a timely fashion.
- Performs software updates and assists with the implementation of new organization software and hardware to align with the needs of the organization.
- Responsible for day-to-day activities including system back-up, upgrades and running scheduled maintenance.
- Assists in the determination of organization computer related purchases
- Responsible for on and off boarding corporate users
- Project execution that will range from simple research and implementation to the complex handling of project schedules, management, and task execution. Projects may entail software, hardware, or a combination of the two
- Provides coverage for IT Team on an as needed basis for team
- Works with team to develop standard work practices, compliance, and good teamwork.
- Negotiates pricing and contracts with vendors.
- Assist the IT Manager with the operation, performance and maintenance of various IT related equipment (servers, networked switches/routers/firewalls, mobile devices, etc.)
- Assist the IT Manager with software updates and implementation of organization software and hardware to align with the needs of the organization
- Anticipate IT capacity needs to ensure that performance, availability and reliability are not compromised.
- Range of work includes:

- Documentation for all related work tasks.
- Sourcing of Laptop and Desktop systems used internally.
- Uphold and Enforce Organizations Policies and Procedures which may include Change controls, IT/Corporate SOP's, etc.
- Determine and Evaluate network security through risk assessment

EDUCATION:

- BSc in Computer Science, Information Science, or Information Technology OR relevant work experience.

EXPERIENCE AND REQUIRED SKILLS:

- Three or more years of experience with IT support
- Experience with Windows 10, 2012 R2, 2016, 2019
- Experience with MS SQL, MySQL an asset
- Knowledge of Windows Domain and Active Directory
- Solid understanding of networking principles and troubleshooting techniques.
- Ability to handle hardware issues related to Servers, PCs, and networking equipment
- Must have the capability to clearly communicate verbally and in writing to end users, management, and customers as required
- Must have strong collaboration skills with internal and external department employees and lead by example in the handling of assigned or assumed tasks
- Experience troubleshooting Mobile Devices(iOS) and MDM technologies
- Experience with Dynamics AX ERP system is an asset
- Network Access Control (NAC) an asset
- Solid understanding of PKI and Certificate management an asset Miscellaneous:

- May be required to work after hours and weekends as required to complete operational or project tasks.
- Travel may be required in handling remote facility tasks.

RELATIONSHIPS: Internal Contacts: This position will involve direct contact with employees at every level of the orga