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Training Coordinator

3 weeks ago

Toronto, Canada Pineapple Financial Inc. Full time

**Main Responsibilities**:Coordinates and oversees company-wide training programs. Providing support to the mortgage agents as required. Implement training programs and provide ongoing support and guidance to other trainers in the organization.

**Primary Tasks**:
- Defines and documents cost-effective training and development plans; manages changes to plans, as needed, due to priority and need changes- Coordinates, supports, and develops site trainers in their roles of providing job-specific technical training- Coordinate with guest speakers to educate audience with industry relevant content- Schedules and conducts new employee training as needed- Customer service and assist training team with inquiries and agent support- Update and manage training calendar- Update and maintain online educational database- Recreating and rebranding training videos and materials.- Build and maintain relationships with mortgage agents and industry partners- Reviewing and revising training materials as needed, including manuals, videos, or other visual aids- Maintain project boards for training programs- Maintain knowledge of company systems and tools as enhancements are made- Cultural obligation to attend and encourage others to support company events- Perform other related duties as assigned by management

**Required Qualifications and Skills**:
- Minimum of 2 years customer service experience- Excellent written and oral communication skills- Thrives in a fast-paced environment with constant change and a rapidly growing team- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm- Strong organization and multitasking skills- Excellent presentation skills

**About Pineapple Financial**:
Pineapple is a mortgage fintech company funding over $2B annually in mortgage volume with over 600 mortgage agents and brokers. As a forward-thinking organization with a strong vision for what’s to come, Pineapple is a future-focused and people-minded brand, guiding our brokerages, agents, and clients into the new age of mortgages and finding a home with technology and compassion.

We are dedicated to our borrowers as well as our agents and partners, always acting with integrity, honesty, and communicating clearly. We are human, empathetic, and empowering.